Strategic Relationship Manager – Banks & Financial Institutions

Deutsche Börse Group; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Deutsche Börse Group in Dubai seeks an experienced Relationship Manager to grow business and ensure compliant client management. You will build relationships with banks and financial institutions, oversee KYC/AML requirements, and coordinate with Compliance, Credit, and middle-office teams.

The role demands 4–6 years in securities/banking, a minimum bachelor’s degree, and strong English communication. Arabic/French are advantageous in a multicultural setting.

Qualifications

• 4-6 years’ experience in securities / banking.
• Minimum Bachelor’s degree.
• Banking experience preferably in Securities Services or Treasury/Capital Markets.
• KYC experience with Compliance AML/CFT knowledge.
• Work in a multicultural environment.
• Good presentation skills.
• Strong communication skills.
• Ability to manage deliverables on time.
• English required (Arabic and/or French is a plus).

Responsibilities

• Initiate, establish, and maintain excellent relationships with existing and prospective customers (banks and financial institutions).
• Act as First Line of Defense, always up to date on client's status, KYC/AML, adverse media.
• Collect full KYC documentation and related requirements for clients under responsibility.
• Update/upload CRM tool for documents collected.
• Work on meeting the targets set (new relations, financial targets, increase business, cross-selling, and self-development).
• Support line manager to execute agreed business plan.
• Identify opportunities and work with Line Manager to realize the opportunity and update the CRM tool.
• Identify any Business at Risk and raise it to Line Manager and update the CRM tool.
• Ensure KYC Reviews are completed on time.
• Monitor clients MIS and profitability to identify potential opportunities, business trend, or any suspicious/irregular activities (to raise to 2 LOD)
• Always stay up to date with new procedures and policies and follow the Global RM and Sales Roles and Responsibilities Handbook.
• Keep abreast of market updates, products developments, and competitors.
• Prepare and present proposals and product presentations to potential new customers.
• Handle the client onboarding process from initial contact until account activation.
• Liaise with all internal stakeholders (compliance, credit, middle-office) during the lifecycle of the client's relation.
• Ensure clients onboarded have full access to system, trainings done to manage their accounts, and reporting setup done.
• Support clients on all products subscription (required documents, filling forms, internal follow-ups with Documentation and product teams).
• Manage escalated customer queries and provide solutions to customer issues.

Skills

Securities / Banking

KYC / AML

Relationship Management

Cross-functional collaboration

English communication

Client onboarding

Multicultural environment

Education

Bachelor's degree

Job description

Deutsche Börse Group in Dubai seeks an experienced Relationship Manager to grow business and ensure compliant client management. You will build relationships with banks and financial institutions, oversee KYC/AML requirements, and coordinate with Compliance, Credit, and middle-office teams.

The role demands 4–6 years in securities/banking, a minimum bachelor’s degree, and strong English communication. Arabic/French are advantageous in a multicultural setting.