Strategic Operations & Analytics Partner

Etihad; Abu Dhabi; On-site; AED 300,000 - 540,000; Full time

Job summary

Etihad Airways, based in Abu Dhabi, seeks a Business Engagement Manager to partner with Operations and the Ops Analytics team. This role drives data-informed decisions to improve cost efficiency, service excellence, and performance across the division.

You will translate operational challenges into analytical requirements, shaping roadmaps, and delivering insights to senior leaders. A strong airline operations background is essential for success.

Qualifications

• Bachelor's degree in Business, preferably Aviation Management, Operations, or a related field.
• Minimum of 7 years of experience in business engagement, operations management, or a related role within the airline or transportation industry.
• Understanding of airline operations and airline industry best practices.
• Excellent communication, negotiation, and problem-solving skills.
• Excellent presentation skills, with the ability to distill complex data problems into a consumable presentation for senior business leaders.
• Ability to work in a fast-paced, dynamic environment and adapt to changing business needs.

Responsibilities

• Foster strategic partnerships between key business stakeholders from the Operations Division and the Ops Analytics department.
• Generate strategic insights from data to support business decisions and drive continuous improvement.
• Translate complex operational challenges into strategic analytical requirements and ensure solutions are tailored to business priorities.
• Leverage a strong understanding of operational processes, business drivers, and analytics to influence decision-making at the executive level.
• Develop actionable insights from data analysis to inform strategic decision-making and operational improvements to drive efficiency, enhance service delivery, and optimize operational performance.
• Anticipate emerging business needs and proactively shape analytical roadmaps to address key efficiency, cost, and service challenges.
• Proactively address business problems and make strategic recommendations to the leadership team.
• Act as the primary liaison between one of the verticals within the Operations Division and the Ops Analytics department, ensuring seamless communication and alignment of strategic goals.
• Monitor and measure the impact of implemented recommendations and adjust strategy to sustain performance improvements.
• Ensure the successful delivery of data requests, leveraging an understanding of both data and business units.
• Ensure all analytical and reporting needs are effectively prioritized and communicated, aligned with corporate objectives, and supported by the appropriate analytical stacks.
• Work closely with data analysts and scientists from within the Ops Analytics unit and external business partners within the broader Ops division to deliver analytical initiatives.
• Identify, assess, and prioritize business needs, facilitating the development and implementation of solutions to enhance operational efficiency.
• Lead cross-functional initiatives to enhance customer experience, safety, and operational reliability.

Skills

Stakeholder management

Data interpretation

Communication skills

Negotiation

Problem solving

Education

Bachelor's degree in Business

Master’s degree desirable

Job description

Etihad Airways, based in Abu Dhabi, seeks a Business Engagement Manager to partner with Operations and the Ops Analytics team. This role drives data-informed decisions to improve cost efficiency, service excellence, and performance across the division.

You will translate operational challenges into analytical requirements, shaping roadmaps, and delivering insights to senior leaders. A strong airline operations background is essential for success.