Strategic Enterprise CSM: Value & Adoption Leader

UK (UK01) Avid Technology Europe Limited; Dubai; Hybrid; AED 300,000 - 400,000; Full time

Job summary

UK (UK01) Avid Technology Europe Limited in Dubai is seeking a Senior Enterprise Customer Success Manager to lead partnerships with large enterprise customers. In this role, you will guide onboarding, drive team adoption, and ensure customers achieve long-term success with Avid’s solutions.

The ideal candidate will have 7–10+ years of experience in Customer Success or Account Management, strong relationship management skills, and a high technical aptitude. This position presents an exciting opportunity to impact customer advocacy and strategic problem-solving.

Qualifications

• 7–10+ years of Customer Success, Account Management, or related experience with large enterprise customers.
• Proven ability to manage complex customer relationships.
• Self‑driven and able to lead strategy and execution independently.

Responsibilities

• Develop and execute comprehensive success plans aligned with customer goals.
• Establish strong relationships across business and technical stakeholders.
• Collaborate with Sales to identify upsell opportunities.

Skills

Customer Success Management

Account Management

Relationship Management

Technical Aptitude

Communication Skills

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Gainsight

Job description

UK (UK01) Avid Technology Europe Limited in Dubai is seeking a Senior Enterprise Customer Success Manager to lead partnerships with large enterprise customers. In this role, you will guide onboarding, drive team adoption, and ensure customers achieve long-term success with Avid’s solutions.

The ideal candidate will have 7–10+ years of experience in Customer Success or Account Management, strong relationship management skills, and a high technical aptitude. This position presents an exciting opportunity to impact customer advocacy and strategic problem-solving.