Senior Enterprise CSM — Drive Adoption, Growth & Renewal

Alaan Visa; Dubai; Hybrid; AED 240,000 - 320,000; Full time

Benefits offered by this job

Travel allowances

Gym memberships

Flexible work culture

Job summary

Alaan Visa is seeking an Enterprise Customer Success Manager to own the relationship with enterprise customers, ensuring Alaan's integration into their financial infrastructure. With a focus on driving deep adoption across the organization, you will manage strategic accounts during their complete lifecycle.

The ideal candidate should have 6+ years in enterprise customer success or account management, with proven experience in managing strategic enterprise accounts. This role offers a competitive salary, flexible hybrid work culture, and additional benefits such as travel allowances and gym memberships.

Qualifications

• 6+ years in enterprise customer success or strategic account management.
• Proven track record managing strategic enterprise accounts.
• Experience running complex implementations with strong project management skills.

Responsibilities

• Own the relationship with enterprise customers from the point of close.
• Drive adoption across the entire organization for comprehensive integration.
• Grow accounts by deepening product adoption and cross-selling.

Skills

Enterprise customer success

Strategic account management

Project management

Financial fluency

Problem-solving

Job description

Alaan Visa is seeking an Enterprise Customer Success Manager to own the relationship with enterprise customers, ensuring Alaan's integration into their financial infrastructure. With a focus on driving deep adoption across the organization, you will manage strategic accounts during their complete lifecycle.

The ideal candidate should have 6+ years in enterprise customer success or account management, with proven experience in managing strategic enterprise accounts. This role offers a competitive salary, flexible hybrid work culture, and additional benefits such as travel allowances and gym memberships.