Enterprise CS Team Lead - Dubai, Growth & Ownership

Property Finder; United Arab Emirates; On-site; AED 350,000 - 520,000; Full time

Benefits offered by this job

Ownership of service standard for key

Leadership backing for decisions

Competitive salary and UAE benefits

Growth opportunities

Job summary

Property Finder in Dubai seeks a Customer Success Team Leader for Enterprise to lead a 12-person partner team, coaching and shaping service for high-value accounts.

You will own the operational rhythm, partner with consultants and leadership, and play a senior role in account plans, renewals and revenue retention.

This hands-on role drives service quality, handles escalations, and shapes Enterprise service as the segment grows.

Qualifications

• Enterprise experience with large, high-value accounts.
• Leadership of 8+ team members.
• Experience in CS, account management, or client servicing in a target-driven environment.
• Comfort with Salesforce or a CRM and strong spreadsheet skills.
• Credible with senior external stakeholders (owners, MDs).
• Sound judgment under pressure.
• Arabic language skills (useful, not required).
• Experience UAE or GCC market (useful, not required).

Responsibilities

• Lead, coach and develop a team of 12 Customer Success Partners, setting clear expectations and holding a consistent standard of delivery.
• Own the operational rhythm of the team: workload allocation, account coverage, escalation paths, response and resolution times.
• Work in step with Enterprise Business Consultants and commercial leadership so that account plans are executed rather than filed.
• Protect and grow revenue through retention, product adoption and disciplined follow-through on renewals and payment cycles.
• Use data to run the team. Build and rely on reporting that shows where accounts are healthy, where they are drifting, and where intervention is needed.
• Take personal ownership of escalations involving senior client stakeholders.
• Remove friction. Identify the process, tooling and product gaps that cost the team time, and work with Operations and Product to close them.
• Recruit, onboard and performance manage, building a bench that can absorb growth in the segment.

Job description

Property Finder in Dubai seeks a Customer Success Team Leader for Enterprise to lead a 12-person partner team, coaching and shaping service for high-value accounts.

You will own the operational rhythm, partner with consultants and leadership, and play a senior role in account plans, renewals and revenue retention.

This hands-on role drives service quality, handles escalations, and shapes Enterprise service as the segment grows.