Dubai-based Enterprise Customer Success Lead

Property Finder

Dubai

On-site

AED 300,000 - 540,000

Full time

14 days+

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Benefits offered by this job

Medical cover

UAE benefits package

Growth opportunities

Job summary

Property Finder is seeking a Customer Success Team Leader for Enterprise in Dubai. You will lead a team of 12 Customer Success Partners, coaching, shaping service quality and managing escalations for high-value accounts.

You will collaborate with Enterprise Business Consultants and commercial leadership to ensure plans are executed and revenue retained. You will manage workload, timelines, and performance, using data to drive improvements, while maintaining senior stakeholder credibility and

Qualifications

Experience with large, high-value accounts in a commercial environment.
Proven leadership of teams of 8+ people with track record of developing individuals.
Background in customer success, account management or client servicing.
Comfort using CRM systems and data to drive decisions.
Ability to engage senior external stakeholders with credibility and composure.
Able to take decisive actions and own outcomes.
Fluent written and spoken English.

Responsibilities

Lead, coach and develop a team of 12 Customer Success Partners, setting clear expectations and delivering consistent service.
Own the team’s operational rhythm: workload, coverage, escalations, and response times.
Collaborate with Enterprise Business Consultants and commercial leadership to execute account plans.
Protect and grow revenue through retention, product adoption, renewals and payments.
Use data to monitor account health and identify where interventions are needed.
Manage escalations involving senior client stakeholders.
Identify process or tooling gaps and drive improvements with Operations and Product.
Recruit, onboard and performance manage to sustain growth in the segment.