Strategic Enterprise CSM - OT/ICS Cybersecurity (MEA)

Client of Salt; Dubai; On-site; AED 300,000 - 480,000; Full time

Job summary

Client of Salt is seeking a Senior Customer Success Manager to own strategic enterprise relationships across the Middle East and Africa, focusing on post-sales engagement in cybersecurity for OT/ICS and critical infrastructure. The role blends relationship management with technical engagement and growth across the MEA region.

The ideal candidate brings 5+ years in customer success or strategic account roles within Cybersecurity, Enterprise SaaS or industrial tech, plus strong stakeholder

Qualifications

• 5+ years in Customer Success, Technical Account Management or Strategic Account Management.
• Background in Cybersecurity, Enterprise SaaS or Industrial Technology.
• Experience managing enterprise customers across the Middle East.
• Strong stakeholder management, communication and commercial awareness.
• Exposure to OT Security, ICS or Critical Infrastructure is highly advantageous.
• Arabic and/or French language skills would be a significant advantage.

Responsibilities

• Managing strategic enterprise customers across the MEA region.
• Driving onboarding solution adoption and long-term customer success.
• Building relationships with CISOs, IT, OT security leaders and senior stakeholders.
• Leading customer business reviews and demonstrating measurable value.
• Managing customer retention, renewals and identifying expansion opportunities.
• Working closely with Sales, Engineering, Product and Technical Support teams.
• Identifying customer risks and proactively managing escalations.

Skills

Customer Success

Enterprise SaaS

Cybersecurity

Stakeholder management

OT Security

Job description

Client of Salt is seeking a Senior Customer Success Manager to own strategic enterprise relationships across the Middle East and Africa, focusing on post-sales engagement in cybersecurity for OT/ICS and critical infrastructure. The role blends relationship management with technical engagement and growth across the MEA region.

The ideal candidate brings 5+ years in customer success or strategic account roles within Cybersecurity, Enterprise SaaS or industrial tech, plus strong stakeholder