Strategic CSM – Middle East SaaS Growth & Renewals

Picus; Dubai; On-site; AED 220,000 - 360,000; Full time

Job summary

Picus is seeking a results-driven Customer Success Account Manager to nurture and expand client relationships across the Middle-East. You will drive renewals and upsells while collaborating with Sales, Product, and Technical teams to ensure a seamless onboarding and ongoing support experience.

You will engage with key decision-makers, tailor solutions to regional needs, and proactively address evolving client requirements in a fast-growing cybersecurity company.

Qualifications

• Bachelor's degree required in Business Administration, Communications or related field.
• 5+ years of experience in customer success/account management in a SaaS environment, preferably cyber security.
• Proven ability to manage and grow client relationships with renewals and upsell quotas.
• Strong communication and ability to explain complex technical concepts across cultures.

Responsibilities

• Develop and maintain strong relationships with a designated portfolio of clients across the Middle-East.
• Conduct regular strategic review meetings to discuss account health, usage trends and upsell opportunities.
• Understand client business challenges and tailor Picus solutions to their objectives.
• Serve as main point of contact, ensuring timely issue resolution for clients in the region.
• Coordinate with sales, product and technical teams to ensure smooth onboarding and ongoing support.
• Pursue upsell and cross-sell opportunities to meet regional renewal and upsell quotas.
• Analyze customer usage and satisfaction data to drive product improvements.

Skills

Communication

Negotiation

Interpersonal skills

CRM software

Analytical skills

SaaS knowledge

Travel flexibility

Education

Bachelor's degree in Business Administration/Communications or related

Tools

CRM software

Customer success tools

Job description

Picus is seeking a results-driven Customer Success Account Manager to nurture and expand client relationships across the Middle-East. You will drive renewals and upsells while collaborating with Sales, Product, and Technical teams to ensure a seamless onboarding and ongoing support experience.

You will engage with key decision-makers, tailor solutions to regional needs, and proactively address evolving client requirements in a fast-growing cybersecurity company.