Strategic Customer Success Manager - Identity Security

delinea; United Arab Emirates; On-site; AED 360,000 - 600,000; Full time

Benefits offered by this job

Bonus program

Healthcare benefits

Pension matching

Paid holidays

Job summary

Delinea seeks a Customer Success Manager to lead day-to-day management of assigned customer accounts and collaborate with sales, professional services, technical support, sales operations, and product management to understand and resolve customer issues.

You will champion customer-centric solutions and outcomes, align with customers’ strategic goals, and drive renewals, expansions, and advocacy for ongoing success with Delinea’s platform.

Qualifications

• BA/BS preferred or equivalent experience.
• 4+ years in a similar Customer Success role or related.
• Knowledge of privilege access management and cybersecurity best practices.

Responsibilities

• Be the client advocate and product specialist for assigned customers.
• Develop and implement scalable methods for communicating best practices to customers.
• Identify at-risk accounts, and take appropriate action and/or elevate as needed.
• Deliver remote services to new and existing customers including: software installation and configuration, onboarding, and training.
• Work with professional services, technical support and regional sales team to ensure smooth onboarding of new customers.
• Regularly monitor customer health, and communicate results with regional sales team, support and renewals team.
• Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders.
• Work closely with renewals teams to drive renewals and with sales teams to drive expansions.
• Review client requests with technical support, product management and regional sales team and elevate as needed.
• Schedule and conduct regular reviews with customers and communicate results.
• Develop, prepare, and nurture customers for advocacy.

Skills

Customer success

Communication

Salesforce

Problem solving

Cross-functional

Security awareness

Education

BA/BS degree

Tools

CyberArk

BeyondTrust

Thycotic

Job description

Delinea seeks a Customer Success Manager to lead day-to-day management of assigned customer accounts and collaborate with sales, professional services, technical support, sales operations, and product management to understand and resolve customer issues.

You will champion customer-centric solutions and outcomes, align with customers’ strategic goals, and drive renewals, expansions, and advocacy for ongoing success with Delinea’s platform.