Strategic Accounts & Customer Success Manager

Supermicro; Dubai; On-site; AED 350,000 - 600,000; Full time

Job summary

Supermicro is seeking a Sr. Customer Success Program Manager to own, develop, and implement account strategies that drive quality, support, and delivery performance across OEM/ODM major accounts.

You will coordinate multiple sites and functions to exceed customer expectations and manage Pre-Sales, Post-Sales and overall customer satisfaction. You will lead executive-level relationships, drive growth initiatives, monitor KPIs, and report risks.

Qualifications

• Bachelor’s degree or equivalent experience.
• 8+ years of sales/account/customer success management experience.
• Experience in IT/Data Center services; knowledge of AI/GPUs is a plus.
• Demonstrates expert operations, technical and people/process skills.
• Understands strategic impact of the function across sites.

Responsibilities

• Set goals for OEM/ODM major accounts and drive growth.
• Manage customer escalations and RMAs to ensure satisfaction.
• Coordinate multi-site teams to exceed customer expectations.
• Own pre-sales, post-sales, and customer satisfaction initiatives.
• Develop and maintain executive-level relationships with customers.
• Deliver quarterly business reviews and KPI-based reporting.
• Lead recurring customer touchpoints and drive process improvements across sites.

Skills

Customer success management

Account management

Relationship management

Pre-Sales & Post-Sales

Executive communication

Education

Bachelor’s degree or equivalent

Job description

Supermicro is seeking a Sr. Customer Success Program Manager to own, develop, and implement account strategies that drive quality, support, and delivery performance across OEM/ODM major accounts.

You will coordinate multiple sites and functions to exceed customer expectations and manage Pre-Sales, Post-Sales and overall customer satisfaction. You will lead executive-level relationships, drive growth initiatives, monitor KPIs, and report risks.