Senior Customer Success & Account Growth Lead

Supermicro; Dubai; On-site; AED 150,000 - 180,000; Full time

Job summary

Supermicro is seeking a Sr. Customer Success Program Manager in Dubai to manage customer relationships and account strategies. The role focuses on exceeding customer expectations and delivering quality support across multiple sites.

Ideal candidates will have at least 8 years of relevant experience and a deep understanding of the IT and Data Center sectors. Strong operational, technical, and relationship management skills are essential for success in this position.

Qualifications

• Minimum of 8 years of experience in sales/account/customer success management.
• Experience in IT, Data Center services, and knowledge of AI/GPUs is a plus.
• Demonstrates strong operational and relationship management skills.

Responsibilities

• Set goals for specific accounts, managing major OEM/ODM accounts.
• Coordinate multiple sites to exceed customer expectations.
• Accountable for customer satisfaction and KPIs across all sites.

Skills

Sales/account/customer success management

Customer relationship management

Process improvement

Education

Bachelor's degree or equivalent experience

Job description

Supermicro is seeking a Sr. Customer Success Program Manager in Dubai to manage customer relationships and account strategies. The role focuses on exceeding customer expectations and delivering quality support across multiple sites.

Ideal candidates will have at least 8 years of relevant experience and a deep understanding of the IT and Data Center sectors. Strong operational, technical, and relationship management skills are essential for success in this position.