Strategic Account Manager - Remote-First FinTech

TALENTMATE; Dubai; Remote; AED 240,000 - 360,000; Full time

Benefits offered by this job

Remote-first culture

Health insurance

MacBook Pro delivered

Home office stipend

Meal stipend

Learning stipend

Job summary

Sardine is building a world-class customer success team in the UAE to support our fraud, payments, and compliance products. As Strategic Account Manager, you will manage a portfolio of customers and partner with Sardine teams to maximize value and ensure risk-driven success.

You’ll translate complex product challenges into actionable solutions, monitor KPIs, and advise on best practices in fraud and compliance while coordinating across stakeholders for long-term growth.

Qualifications

• 7+ years in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS.
• Experience with API integrations and cross-functional collaboration.
• Domain experience in fraud, payments, compliance, fintech, AML/KYC is preferred.

Responsibilities

• Be the primary point of contact for our customers, addressing day-to-day and strategic problems and maximizing ROI.
• Understand our product and communicate its value succinctly to customers.
• Translate complex product/tech problems into actionable solutions for customers and internal teams.
• Advise on best practices relating to fraud and compliance.
• Build, monitor, and report KPIs to clients.
• Provide strategic analysis for long-term expansion.
• Collaborate with risk analytics teams to address new fraud typologies.

Skills

Account Management

Customer Success

Risk Management

Solutions Architecture

B2B SaaS

API Integration

BI Tools

Stakeholder Management

Presentation Skills

Project Management

Fraud/Compliance Knowledge

Tools

BI Tools

Job description

Sardine is building a world-class customer success team in the UAE to support our fraud, payments, and compliance products. As Strategic Account Manager, you will manage a portfolio of customers and partner with Sardine teams to maximize value and ensure risk-driven success.

You’ll translate complex product challenges into actionable solutions, monitor KPIs, and advise on best practices in fraud and compliance while coordinating across stakeholders for long-term growth.