Senior API Support Engineer – Fintech, Remote

Mixpeek; Dubai; Remote; AED 180,000 - 360,000; Full time

Benefits offered by this job

Remote-first culture

Flexible paid time off

Health insurance

MacBook Pro provided

Home office stipend

Meal stipend

Learning stipend

Job summary

Sardine, a remote-first fintech risk platform, is seeking an experienced Support Engineer to own the customer support experience end-to-end. You will work with customers, providers, and internal teams to troubleshoot, resolve, and prevent issues across Sardine’s API-driven platform.

The role emphasizes independence, global collaboration, and maintaining service quality across time zones. The ideal candidate is technically skilled, self-sufficient, and thrives in a fast-paced environment.

Qualifications

• 5+ years in technical support or software engineering roles.
• Fluent in English with ability to work under pressure.
• Experience with B2B SaaS and fintech/compliance environments.
• Proficiency in web technologies, APIs, and cloud infrastructure.

Responsibilities

• Be the first point of contact of customers via email, chat, and phone.
• Own, prioritize, and troubleshoot complex technical issues.
• Be a knowledge source on Sardine APIs, SDKs, and web stack.
• Create tools and documentation to empower the team and clients.
• Provide high-quality technical support via multiple channels.
• Troubleshoot and resolve issues promptly and effectively.
• Collaborate with customers to understand needs and provide tailored solutions.
• Develop deep product knowledge to resolve issues efficiently.
• Stay updated on product enhancements and best practices.
• Analyze and diagnose technical issues reported by customers.
• Escalate issues with detailed information to the dev team.
• Document troubleshooting steps for internal/external knowledge bases.
• Advocate for customer needs within the product roadmap.

Skills

Technical support

APIs

Cloud infrastructure

SQL

REST API

Postman

B2B SaaS

Fintech

Tools

Postman

Job description

Sardine, a remote-first fintech risk platform, is seeking an experienced Support Engineer to own the customer support experience end-to-end. You will work with customers, providers, and internal teams to troubleshoot, resolve, and prevent issues across Sardine’s API-driven platform.

The role emphasizes independence, global collaboration, and maintaining service quality across time zones. The ideal candidate is technically skilled, self-sufficient, and thrives in a fast-paced environment.