Store Operations Lead - Customer Experience & Loyalty

Apparel Group; Ras Al Khaimah; On-site; AED 100,000 - 145,000; Full time

Job summary

Apparel Group in Ras Al Khaimah is seeking an energetic retail professional to support a busy store, ensuring top-tier customer service and smooth daily operations. You will assist the Store Manager with procedures, promotions, and staff supervision in their absence.

The role emphasizes fashion knowledge, loss prevention, and adherence to company policies while driving loyalty program adoption and sales. This position requires standing for extended hours and physical stamina.

Qualifications

• Must be fashionable / well-groomed with up-to-date product knowledge.
• Strong knowledge of fashion trends to anticipate customer needs.
• Ability to provide highest level of customer service to maximize sales.
• Experience in implementing store procedures per company standards.
• Capacity to supervise staff in absence of Store Manager.
• Physically fit to stand for extended hours and lift items.

Responsibilities

• Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss
• Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs
• Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales
• Assisting the Store Manager in implementation of operating procedures at the store as per the company standards
• Ensure the brand and company’s policies and procedures are adhered by all the staff at all the times
• Regularly audits own store administration and resolve any issues
• Manage the daily roaster, leave and grievances of the retail staff
• Maintain the visual merchandising standards at the stores all the time as per set VM standards
• Promote the Club Apparel Loyalty Program of the company for repeat sales
• Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Must be updated about the various brands of the group for suggestive selling to the customers
• End to end store responsibility in absence of Store Manager
• Must be physically fit to stand for extended hours and heavy lifting

Job description

Apparel Group in Ras Al Khaimah is seeking an energetic retail professional to support a busy store, ensuring top-tier customer service and smooth daily operations. You will assist the Store Manager with procedures, promotions, and staff supervision in their absence.

The role emphasizes fashion knowledge, loss prevention, and adherence to company policies while driving loyalty program adoption and sales. This position requires standing for extended hours and physical stamina.