Retail Operations Lead: Drive Store Performance & Service

Apparel Group; Dubai; On-site; AED 100,440 - 156,240; Full time

Benefits offered by this job

Opportunity to grow into store leadership roles

Hands-on experience managing retail operations

Exposure to international brands

Career advancement opportunities

Dynamic environment focused on performance

Job summary

Apparel Group in Dubai is seeking an Assistant Store Manager to drive store performance and enhance customer experience. The role involves supporting daily retail operations, leading store teams, achieving sales targets, and maintaining operational standards.

Ideal candidates will have at least 3 years of retail operations experience, strong leadership skills, and a Bachelor's degree in business or retail management. The position offers a dynamic work environment and opportunities for career advancement.

Qualifications

• Minimum 3 years of experience in retail operations with supervisory responsibilities.
• Strong leadership skills with ability to manage and motivate teams.
• Proven track record in achieving sales targets and improving store KPIs.
• Good understanding of retail operations, inventory, and customer service.
• Strong problem-solving and decision-making skills.
• Ability to work in a fast-paced and target-driven environment.

Responsibilities

• Support store leadership in achieving sales targets and improving overall store performance.
• Lead by example in delivering excellent customer service and driving customer satisfaction.
• Monitor KPIs such as conversion rate, sales per transaction, and revenue growth.
• Implement promotional campaigns and ensure effective execution in store.
• Conduct store audits and ensure administrative accuracy and compliance.
• Manage inventory levels, stock replenishment, and product availability.
• Maintain visual merchandising standards aligned with brand guidelines.
• Coordinate daily store operations including opening, closing, and reporting.
• Supervise staff schedules, attendance, and performance management.
• Provide coaching, feedback, and support to sales teams to improve productivity.
• Ensure store security procedures are followed to prevent stock and cash loss.
• Handle staff concerns and support a positive work environment.

Skills

Retail operations and store management

Sales performance and KPI tracking

Team leadership and staff supervision

Inventory control and stock management

Visual merchandising and store presentation

Customer service excellence

Scheduling and workforce planning

Loss prevention and store security

Education

Bachelor's degree in business or retail management

Job description

Apparel Group in Dubai is seeking an Assistant Store Manager to drive store performance and enhance customer experience. The role involves supporting daily retail operations, leading store teams, achieving sales targets, and maintaining operational standards.

Ideal candidates will have at least 3 years of retail operations experience, strong leadership skills, and a Bachelor's degree in business or retail management. The position offers a dynamic work environment and opportunities for career advancement.