Store Operations Lead - Retail Excellence (Dubai)

confidential; Dubai; On-site; AED 67,000 - 134,000; Full time

Job summary

Confidential in Dubai seeks a proactive Store Supervisor to coordinate daily store activities, support the sales team, maintain merchandise standards, and help deliver excellent customer service.

The role requires strong leadership, communication, and problem solving, with a focus on efficient operations and impeccable in-store presentation. UAE retail experience is advantageous, with willingness to work shifts and weekends.

Qualifications

• Diploma or bachelor’s degree in retail management, business, sales, or related field preferred.
• Experience in retail, store operations, sales, or customer service is advantageous.

Responsibilities

• Oversee day-to-day activities within the assigned store or department.
• Allocate duties and coordinate staff according to daily operational requirements.
• Monitor sales-floor activities and ensure products are properly displayed.
• Assist customers with product inquiries, purchases, and routine concerns.
• Check stock availability and coordinate replenishment when required.
• Monitor incoming merchandise and verify quantities against delivery documents.
• Support stock counts and help maintain accurate inventory records.
• Ensure price tags, promotional displays, and product information are properly maintained.
• Monitor staff attendance, punctuality, grooming, and service standards.
• Handle customer feedback and escalate complex concerns to management.
• Coordinate with warehouse, purchasing, and other departments regarding stock requirements.
• Assist with opening and closing procedures and daily operational checks.
• Monitor store cleanliness, organization, and general presentation.
• Identify damaged, missing, or misplaced merchandise and report discrepancies.
• Prepare basic sales, stock, and operational reports when required.
• Ensure company policies, safety procedures, and retail standards are followed.

Skills

Leadership

Communication

Customer service

Inventory management

Time management

Store operations

Staff coordination

Education

Diploma/Bachelor in Retail Management / Business

Tools

MS Office

POS systems

Job description

Confidential in Dubai seeks a proactive Store Supervisor to coordinate daily store activities, support the sales team, maintain merchandise standards, and help deliver excellent customer service.

The role requires strong leadership, communication, and problem solving, with a focus on efficient operations and impeccable in-store presentation. UAE retail experience is advantageous, with willingness to work shifts and weekends.