Store Manager | JD Sports | UAE

Careers at UAE; Dubai; On-site; AED 179,000 - 246,000; Full time

Job summary

A leading retail group in the Middle East is seeking a Store Manager for their Dubai location. The role involves managing store operations, driving sales, and ensuring exceptional customer service. Candidates should have fluency in English and retail experience in the GCC. This position offers an opportunity to lead a dynamic team in a prestigious retail setting.

Qualifications

• Must be fluent in English, both written and spoken.
• Demonstrated expertise in the retail industry.
• Strong knowledge of products/categories.
• Previous retail experience in the GCC region.

Responsibilities

• Manage and drive sales through efficient store operations.
• Handle customer complaints and resolve issues professionally.
• Monitor and manage inventory effectively.
• Ensure exceptional customer service through adequate staffing.
• Regularly audits store administration and supports stock counts and spot checks.
• Handles customer complaints and acts to resolve feedback professionally.
• Monitors sales performance, analyzes market trends, and proposes actions to increase sales and profitability.
• Reviews sales reports and provides insights to maximize stock potential and new/core collections.
• Maintains window and in-store displays per merchandising guidelines.
• Oversees inventory management, stock availability, orders, and transfers.
• Ensures accurate stock ageing, stock loss, and space management.
• Coordinates with facilities on repairs, and supports asset life programs.
• Manages staffing levels and prepares schedules to ensure service levels.
• Plans for peaks and promotional events in forecasts and rosters.
• Ensures staff training in inventory processes including inbound movement, receiving, stocking, and discrepancy management.

Skills

Fluent English (written and spoken)

Industry expertise

Product/Category knowledge

Retail Experience in GCC

Job description

Store Manager | JD Sports | UAE

Gulf Marketing Group is one of the Middle East’s leading, family-owned companies. Operating across the GCC, Gulf Marketing Group is a dynamic group boasting a diverse portfolio of retail outlets, brands, and consumer and B2B services across key sectors such as healthcare and pharmaceuticals, sports and fitness, real estate, education, and technology.

The role holder is responsible for managing and driving sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation and retention of store personnel in adherence to GMG norms. The job holder is also responsible for managing and coaching the store team.

Core Responsibilities

• Communicates store targets to the team and drives sales to achieve financial objectives
• Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products
• Oversees and monitors all point of sales activities in the store which includes – sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback’ etc.
• Oversees cash transaction entry and management (petty cash, point of sales (POS) cash elements, change floats)
• Regularly audits own store administration and resolves any issues; assists in carrying out annual stock counts and spot checks
• Monitors and handles customer complaints and take corrective action in line with policy; resolves customer complaints and responds to feedback in a timely and professional manner
• Tracks and evaluates brand sales performance, research market trends and competitor trading activities to identify critical business factors and propose action plans to increase sales and profitability
• Monitors and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections
• Maintains window and in-store displays to a high standard in line with merchandising guidelines
• Oversees and monitors the inventory management in the store ( stock availability, order management, back store management, stock movement within store)
• Ensures accurate stock merchandise and management (stock ageing , stock loss, space management) within the store
• Coordinates with facilities department on repairs or replacements of furniture or equipment; supports company maintenance standards/programs to optimize asset life
• Maintains staffing levels consistent with operational needs to ensure exceptional customer service; prepares schedules and ensures adequate shift coverage
• Ensures seasonal peaks, important promotional events are taken account of when preparing forecasts and staff rosters
• Ensures that the team is adequately trained in inventory management techniques such as in-bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies

Qualifications

• Fluent English (written and spoken)
• Industry expertise
• Product/Category knowledge
• Retail Experience in GCC