Store Associate - Retail Operations

Majid Al Futtaim; Dubai; On-site; AED 39,060 - 55,800; Full time

Job summary

Majid Al Futtaim invites applications for a Store Associate - Retail Operations in Dubai. You will support merchandise receiving, shelf replenishment, cashier assistance, stock control, and customer service across store functions.

Ideal candidates have 1–3 years in retail, a Diploma in Business Management or related field, and good English. You should multitask across receiving, replenishment, and cashier support while maintaining accurate labeling and attractive displays.

Qualifications

• 1–3 years of retail store experience.
• Diploma in Business Management or related field is an advantage.
• Good spoken English with ability to understand instructions and labels.

Responsibilities

• Assist receiving, unloading, counting, and accepting merchandise.
• Replenish products and ensure shelf availability throughout the day.
• Keep shelves.clean, tidy, and labeled with correct prices.
• Support cashier and customer service during peak periods.
• Follow planograms and store procedures for stock and displays.
• Identify slow-moving stock and assist with stock rotation as needed.

Skills

Retail operations

Merchandise receiving

Stock replenishment

Planogram compliance

Product labeling

Price checking

Customer service

Inventory control

Stock rotation

Shrinkage control

Multitasking

English communication

Education

Diploma in Business Management

Job description

Store Associate - Retail Operations

Location: Dubai, United Arab Emirates

Industry: Retail

Function: Retail

Job Type: Full-time

Salary: 3500-5000 (Estimated salary range based on similar jobs in the city; please confirm the final offer with the employer)

Overview

Store Associate - Retail Operations in Dubai, United Arab Emirates is a Retail hiring opportunity supporting merchandise receiving, shelf replenishment, warehouse organisation, cashier assistance, stock control, and customer service. Majid Al Futtaim is seeking a dependable retail professional who can work across several store functions while maintaining accurate pricing, attractive displays, product availability, and efficient customer support. This non‑management position requires flexibility and strong attention to detail. The Store Associate may assist the commercial team, receiving area, Central Cashier Office, warehouse, and customer service functions according to daily operational requirements.

Role Context

The Store Associate - Retail Operations helps maintain an organised, fully stocked, and customer‑ready discount retail store. The role connects back‑of‑house receiving activities with warehouse organisation, merchandise presentation, checkout support, and direct customer assistance. By maintaining accurate labels, correct prices, appropriate stock rotation, and clean displays, the associate contributes to sales performance, customer satisfaction, reduced waste, and shrinkage control. The position also supports operational continuity by moving between departments when additional assistance is required.

Key Responsibilities

• Assist the receiving team with checking, unloading, counting, and accepting incoming merchandise.
• Compare delivered products against purchase, transfer, or receiving documentation.
• Report damaged, missing, excess, or incorrectly delivered items to the responsible supervisor.
• Move accepted products safely from the receiving area to the warehouse or selling floor.
• Arrange warehouse and shelf space to maintain clean, accessible, and orderly stock locations.
• Replenish products throughout the trading day according to availability and customer demand.
• Follow the approved national planogram when positioning merchandise on shelves and promotional displays.
• Ensure products are arranged according to category, size, quantity, quality, appearance, and price range.
• Check that shelf labels, product descriptions, barcodes, and prices are accurate.
• Correct or report pricing and labelling discrepancies before they affect customers.
• Maintain attractive, clean, and presentable merchandise displays.
• Monitor stock availability and notify supervisors when replenishment or additional ordering is required.
• Identify slow‑moving products and sleeping stock for review by the commercial team.
• Check expiry dates where applicable and prioritise products according to stock rotation requirements.
• Remove damaged, expired, unsafe, or unsellable products in accordance with store procedures.
• Help control waste, stock loss, and shrinkage within assigned sections.
• Assist customers with product locations, availability, prices, promotions, and basic item information.
• Respond quickly and courteously to customer requests.
• Recommend suitable products and promote relevant offers when appropriate.
• Support the Central Cashier Office and checkout team during peak periods.
• Scan customer purchases accurately and ensure products are packaged carefully.
• Assist with approved cash counter duties under the direction of the cashier or supervisor.
• Support customer service activities when additional assistance is required.
• Maintain cleanliness across shelves, selling areas, stockrooms, receiving zones, and workstations.
• Follow store hygiene, safety, security, and local authority requirements.
• Use equipment, trolleys, shelving, and stock‑handling tools safely.
• Participate in stock counts, inventory checks, promotional changes, and store opening or closing duties.
• Cooperate with commercial, cashier, receiving, warehouse, and customer service colleagues.
• Follow company policies, operational procedures, and management instructions throughout each shift.

Ideal Profile

• One to three years of commercial experience in retail stores, discount retail, supermarkets, fashion outlets, convenience stores, or similar customer‑facing businesses.
• Diploma in Business Management, Business Administration, or a related discipline is an advantage.
• Good spoken English with the ability to understand basic written instructions, product labels, and store procedures.
• Previous experience with merchandise replenishment, receiving, cashier support, or customer service is preferred.
• Ability to handle several operational tasks during the same shift.
• Strong attention to product quantity, appearance, labelling, pricing, and shelf organisation.
• Basic numerical ability for product counting, pricing checks, and cashier assistance.
• Customer‑focused attitude with a helpful and professional communication style.
• Ability to work efficiently during busy trading periods.
• Physically able to stand, walk, move merchandise, and complete routine store duties.
• Comfortable working in selling areas, warehouses, receiving zones, and checkout counters.
• Able to follow planograms, stock rotation rules, safety procedures, and supervisor directions.
• Flexible approach to changing priorities and departmental assignments.
• Ability to cooperate effectively in a multicultural working environment.
• Willingness to work rotating shifts, weekends, public holidays, and peak retail periods.

Skills Set

• Retail store operations
• Merchandise receiving
• Delivery checking
• Stock replenishment
• Shelf arrangement
• Planogram compliance
• Product labelling
• Price checking
• Product display
• Warehouse organisation
• Inventory control
• Stock rotation
• Expiry monitoring
• Slo‑moving stock identification
• Shrinkage control
• Waste reduction
• Customer service
• Product inquiries
• Sales promotion
• Cashier support
• Barcode scanning
• Product packaging
• Stock counting
• Store hygiene
• Workplace safety
• Multitasking
• English communication
• Team coordination

Why Join Us

This role provides broad exposure to the main functions of a modern discount retail store. The successful candidate will develop practical experience in merchandise handling, stock management, shelf presentation, receiving, checkout assistance, and customer service. Working across several operational areas can help the Store Associate build a strong foundation for future progression into department supervision, inventory control, cashier operations, receiving, merchandising, or store management. Majid Al Futtaim also offers the stability and learning opportunities associated with a large regional Retail organisation.

About the Company

Majid Al Futtaim is an Emirati‑owned group operating across retail, shopping malls, communities, entertainment, and lifestyle businesses. Its retail portfolio includes recognised store formats and international brands serving customers across the Middle East, Africa, and Asia through structured operations, customer‑focused service, and modern commercial practices.