Store Manager- Eleventy - Dubai Mall 1

Majid Al Futtaim; Dubai; On-site; AED 240,000 - 300,000; Full time

Job summary

Majid Al Futtaim in Dubai is seeking a Store Manager for MAF LifeStyle | Operations to drive sales, lead store teams, and uphold brand standards. You will oversee daily store operations, customer experience, inventory, cash handling, and compliance with company policies.

The role emphasizes developing people, improving performance, and delivering profitable growth through smart merchandising, traffic generation, and strong safety practices.

Qualifications

• 4–5 years’ managerial retail experience.
• Proven record of maximizing business performance.
• Strong understanding of main customer segments.
• Ability to make timely decisions.
• Excellent stock and cash handling oversight.

Responsibilities

• Ensure highest levels of customer service by the store team at all times.
• Attract new customers and increase store traffic to enhance profitability.
• Track brand performance, stock levels, and best sellers to drive sales.
• Ensure compliance with company policies, cash handling, security, and record keeping.
• Coach, train and mentor staff to improve customer service and product knowledge.
• Adhere to Health & Safety, Security, and Compliance policies and escalate concerns.
• Plan and manage in-store processes including cash intake, stockroom, and stock-taking.
• Provide analytical feedback to Operations, Buying and Planning to inform pricing and opportunities.

Skills

Customer service

Team leadership

Retail operations

Stock management

Brand knowledge

Analytical feedback

Cash handling

Safety compliance

Job description

JOB TITLE

Store Manager | MAF LifeStyle | Operations

ROLE SUMMARY

The Store Manager is responsible for achievement of sales targets, managing and developing the store teams in order to maximize profitability, maintain brand and Company image, ensure operational compliance and offer an excellent customer experience. The role is fully accountable for the daily operations of the store and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.

ROLE PROFILE

• Ensure that the highest levels of customer service are delivered by the entire store team at all times.
• Create innovative approaches to attract new customers, expand store traffic, and enhance profitability.
• Track brand performance, reviewing stock levels and monitoring best sellers and slow-moving stock in order to generate ideas and action plans to increase overall sales.
• Overall accountability for compliance of subordinates with established company policies, procedures and standards, including, but not limited to, keeping of funds and properties, personnel practices, security, sales and record keeping procedures
• Coach, train and mentor the store teams to enhance customer service levels through brand/product knowledge and overall understanding of retail.
• Ensure all Company Health & Safety, Security and Compliance policies are adhered to, raising any concerns to the Excellence and Compliance team in a timely manner.
• Plan, organize and execute in-store processes including cash intake and cash handling, stockroom and stock-take administration management.
• Provide critical analytical feedback to the Operations, Buying and Planning Departments in relation to product, ranging, pricing, competitive activities and opportunities.

REQUIREMENTS

• 4 - 5 years' industry experience with Managerial Background experience
• A proven record of maximizing business performance
• Good understanding of main customer segments and helps team to understand them.
• Identifies critical paths and proactively convenes the right stakeholder to ensure timely decisions are made.
• Makes hard decisions, knows when to make a call versus delegating upwards