Store Manager

Confidential; Dubai; On-site; AED 300,000 - 420,000; Full time

Benefits offered by this job

Mentorship

Brand exposure

Career development

Job summary

Confidential in Dubai is seeking a Store Manager for a luxury and contemporary fashion store. You will lead a high-performing team, drive premium client engagement, and translate retail strategy into daily execution across sales, service, merchandising, inventory, and people management.

The role requires 5–8 years of progressive retail experience in fashion, strong commercial judgment, and the ability to coach diverse teams while upholding brand standards in a multicultural Dubai market.

Qualifications

• 5–8 years of progressive retail experience in luxury or premium fashion.
• Ownership of sales performance, service standards, team leadership, and daily operations.
• Strong communication and stakeholder management.
• Experience with clienteling and in-store execution.

Responsibilities

• Own store sales, conversion, productivity, and customer experience outcomes through daily performance reviews and visible leadership on the shop floor.
• Lead, coach, and develop the store team through onboarding, feedback, goal setting, and capability building.
• Protect luxury and contemporary brand standards by translating guidelines into consistent visual presentation and selling behaviours.
• Manage inventory accuracy, replenishment, stock movement, loss prevention, and operating controls.
• Build lasting client relationships by monitoring insights and strengthening clienteling practices for repeat visits.
• Coordinate with merchandising, operations, marketing, and brand partners to execute launches and campaigns without compromising standards.
• Maintain a compliant, safe, and organized store environment with reliable opening/closing routines.

Skills

Store management

Leadership

Clienteling

KPIs

Visual merchandising

POS systems

Tools

POS systems

Job description

Store Manager - Luxury and Contemporary Fashion

Experience: 5-8 years

About the Company

A family-run organization with more than two decades of market legacy, this company partners with premium and luxury international brands across fashion, sports, lifestyle, retail, distribution, and related ventures. Its work combines exclusive brand representation, procurement, master-franchise operations, regional market expansion, and brand-building across the Middle East. The organization values people, honesty, creativity, transparency, operational excellence, and leadership. Teams work across a multicultural environment where experienced mentors share deep industry knowledge and employees gain exposure to international brands, premium customer segments, and evolving retail markets. The company is committed to developing brands and businesses through disciplined execution, strong relationships, and thoughtful commercial decisions. It also emphasizes inclusion, equitable opportunity, learning, and collaboration, creating an environment where different cultures and talents contribute to innovation. This role joins a business that values hands‑on leadership, career development, and long‑term performance across luxury and contemporary fashion retail.

About the Role

The Store Manager will own the performance of a luxury and contemporary fashion store in Dubai, connecting commercial results with elevated customer experience and disciplined daily operations. This role leads the store team, protects brand standards, and turns retail strategy into consistent execution across sales, service, merchandising, inventory, and people management. Success means building a motivated, capable team that delivers premium client engagement, improves conversion and retention, and operates with strong attention to detail. The manager will use store reporting, customer insights, visual standards, and coaching routines to identify opportunities and resolve performance gaps. Working closely with regional and brand stakeholders, the role ensures the store reflects the positioning of each luxury and contemporary label while delivering reliable operational control and sustainable growth.

Key Responsibilities

• Own store sales, conversion, productivity, and customer experience outcomes through daily performance reviews, focused action plans, and visible leadership on the shop floor.
• Lead, coach, and develop the store team through structured onboarding, regular feedback, goal setting, and capability building that improves service quality and individual performance.
• Protect luxury and contemporary fashion brand standards by translating guidelines into consistent visual presentation, clienteling, selling behaviors, and in‑store execution.
• Manage inventory accuracy, replenishment, stock movement, loss prevention, and operational controls through disciplined routines that protect availability, margin, and customer trust.
• Build lasting client relationships by monitoring customer insights, strengthening clienteling practices, and ensuring personalized service that increases repeat visits, loyalty, and commercial value.
• Coordinate with merchandising, operations, marketing, and brand partners to execute launches, campaigns, product priorities, and store initiatives without compromising service or standards.
• Maintain a compliant, safe, and organized store environment by enforcing policies, resolving operational issues quickly, and ensuring reliable opening, closing, and reporting routines.
• Demonstrated store management experience in luxury, premium, or contemporary fashion, with ownership of sales performance, service standards, team leadership, and daily retail operations.
• Strong commercial judgment and comfort using sales reports, KPIs, customer data, and inventory information to diagnose gaps and make timely performance decisions.
• Proven ability to coach diverse teams, create accountability, and build a service culture where people consistently deliver polished and personalized customer experiences.
• Practical expertise in clienteling, visual merchandising, stock control, retail processes, and loss prevention within a high‑touch fashion or lifestyle environment.
• Confident communication and stakeholder management skills, with the ability to represent brand standards, influence partners, and resolve customer or operational issues professionally.

Additional Plus

• Experience managing both luxury and contemporary fashion brands, ideally within a premium multi‑brand, department store, boutique, or regional retail environment.
• Familiarity with retail point‑of‑sale systems, customer relationship management tools, inventory platforms, and dashboard‑based performance reporting.
• Fluency in additional languages and experience serving multicultural customers in Dubai or the wider Middle East retail market.

What You'll Bring

• You bring 5–8 years of progressive retail experience, including meaningful responsibility for store performance, team leadership, customer experience, and operational standards in fashion or a related premium category.
• You bring a commercially minded approach that balances revenue, conversion, productivity, stock health, and service quality, using evidence and clear priorities to improve results.
• You bring calm, hands‑on leadership and the ability to develop people through coaching, feedback, accountability, and example, while creating an inclusive and energetic store culture.
• You bring strong attention to detail, personal integrity, and a genuine understanding of how luxury and contemporary fashion brands earn trust through consistency, relevance, and exceptional client engagement.

Why Join Us

This is an opportunity to shape the performance of a luxury and contemporary fashion store within a family‑run organization with more than 20 years of market experience. You will work close to the customer, the product, and the team, with the autonomy to turn commercial priorities into visible improvements on the shop floor. The role offers exposure to international brands, premium customer segments, regional market development, and a broad retail ecosystem spanning fashion, sports, lifestyle, distribution, and brand‑building. You will learn from experienced mentors and hands‑on leaders while building the capabilities required for larger retail responsibilities. The organization values honesty, creativity, transparency, operational discipline, and leadership, and it recognizes that a multicultural team creates stronger ideas and more relevant customer experiences. If you are motivated by high standards, people development, and the opportunity to build lasting client relationships, this role provides a practical platform to make a measurable impact. The organization offers competitive compensation and a collaborative environment focused on growth, training, and long-term performance.

What We Offer

• Competitive compensation with the opportunity to grow within a diversified retail and distribution organization serving premium and luxury international brands.
• Practical mentorship, training, and development from experienced leaders, supporting stronger retail capability and progression into broader commercial responsibilities.
• Exposure to multicultural teams, international brand environments, regional market expansion, and connected businesses across fashion, lifestyle, investments, and brand‑building.