Store Manager - Maxmara, Dubai

Chalhoub Group; Dubai; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Health care

Education contribution

Remote work policy

Employee discounts

Job summary

Chalhoub Group, a leading luxury fashion retailer in the Middle East, seeks a Store Manager to drive store performance, recruit and lead a high-performing team, and deliver VIP client experiences across physical and digital channels.

You will manage omnichannel initiatives, oversee sales targets, and ensure brand integrity while fostering a collaborative, growth-oriented environment within the store.

Qualifications

• Leadership experience in luxury fashion retail
• Experience in Luxury retail UAE, Kuwait or Qatar
• Strong ability to drive sales targets and KPIs
• Proven track record of coaching and developing store staff
• Experience managing VIP and high-value client relationships
• Ability to balance online and offline channels and processes

Responsibilities

• Lead by example and represent the brand's values to customers and team members.
• Define, execute, and monitor the store action plan to achieve sales targets and KPIs.
• Manage the customer database to build relationships and future selling opportunities.
• Stay ahead of trends and share feedback with stakeholders; conduct SWOT analyses.
• Develop omnichannel capabilities and ensure seamless clienteling across touchpoints.
• Recruit, develop and retain top talent; create a positive working environment.
• Coach team members, promote growth mindset, and monitor development plans.
• Ensure SOPs are followed and e-commerce orders meet SLAs.

Skills

Leadership

Customer relationships

Omnichannel mindset

Clienteling

Talent recruitment

Team management

Job description

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

What You'll Be Doing

Our Store Manager is responsible for driving the store business. They work towards achieving the store sales' target, building a base of loyal VIP customers by recruiting and retaining them, managing the team, and ensuring full adherence to the brand's guidelines and store processes.

Key Responsibilities

• Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members.
• Define, execute, and monitor the store action plan to achieve sales targets and KPIs.
• Manage the customer database to build strong relationships with customers and create future selling opportunities.
• Stay ahead of the latest trends, products and competitors, and share feedback with relevant stakeholders, conduct quarterly SWOT analysis and discuss the outcome with your team and line manager.
• Think hybrid by leveraging all types of point of sales online and offline.
• Provide a clear vision to the team about the business and store's vision and key directions.
• Identify, recruit, develop and retain strong talents.
• Create a positive work environment based on trust, respect and fairness and be the voice of employees when needed by sharing their feedback, challenges and concerns with the leadership and HR teams.
• Act as a coach for the team members and promote growth mindset by leveraging the Group's available learning tools and platforms and constantly monitor the team's development plans and professional growth.
• Ensure performance improvement plans are discussed and documented in a transparent manner.
• Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital).
• Use the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively cater to their needs and preferences, the brand's ecommerce business including different activities, offerings, activations, etc.
• Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them.
• Ensure all sales and operational policies and procedures (SOP's) are followed and maintained in the store.
• Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.
• Leverage available technology tools (Clienteling app, OMS, Whatsapp Business, etc.) and ensure the team is well versed with them or otherwise trained on them.
• Ensure all operating standards are followed from stock replenishment to organising displays as per the brand's VM guidelines.
• Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours.
• Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and elevate any issues or concerns for prompt action.

What You'll Need To Succeed

• Experience in a leadership role within Luxury Fashion Retail.
• Experience within Luxury retail UAE, Kuwait or Qatar.

What We Can Offer You

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Equal Opportunity

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.