Station Operations Lead — Passenger Experience

Etihad Rail Operating Companies; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

Shared Accommodation

Transportation provided

Job summary

Etihad Rail Operating Companies is seeking a Station Master to oversee day-to-day operations, lead a team of station staff, and deliver an outstanding passenger experience across the UAE’s rail services.

You will coordinate with the control room, ensure safety compliance, maintain facility standards, and report performance metrics to senior management. The role demands a proactive, safety-conscious leader with strong communication skills.

Qualifications

• 3+ years of experience in Passenger Rail, Transportation or customer service.
• Excellent English communication skills.
• High School or Diploma is required.
• Demonstrated leadership and people-management abilities.
• Familiarity with safety regulations in railway operations.

Responsibilities

• Oversee day-to-day operations of the passenger train station including ticketing, boarding, and passenger assistance.
• Coordinate with station control room and train operators for timely departures and arrivals.
• Maintain clean, safe facilities including waiting areas, desks, restrooms and refreshments.
• Lead and manage station hosts and staff across all customer touchpoints.
• Collaborate with staff, operators and security for seamless operations and service.

Skills

Leadership

Communication

Multitasking

Problem-solving

Customer service

Safety awareness

Computer literacy

Team management

Education

High School / Diploma

Tools

Station management software

Job description

Etihad Rail Operating Companies is seeking a Station Master to oversee day-to-day operations, lead a team of station staff, and deliver an outstanding passenger experience across the UAE’s rail services.

You will coordinate with the control room, ensure safety compliance, maintain facility standards, and report performance metrics to senior management. The role demands a proactive, safety-conscious leader with strong communication skills.