Senior Specialist - Operations | UAE National (Transportion Industry Experience)

Roads and Transport Authority; Dubai; On-site; AED 350,000 - 520,000; Full time

Job summary

Roads and Transport Authority in Dubai is seeking an experienced operations leader to oversee rail-station functions, contractor delivery, and emergency management. You will audit safety, analyze performance data, and coordinate multimodal integration to improve passenger experience and efficiency.

Ideal candidates have 6+ years with a Master’s or 8+ years with a Bachelor’s in transportation/urban planning, plus broad experience in the transport sector.

Qualifications

• Bachelor’s/Master’s degree in Transportation Engineering, Operations Management, or Urban Planning.
• 6+ years of experience with a Master’s degree (8+ years with a Bachelor’s).
• Experience in the transportation industry.

Responsibilities

• Oversee contractor delivery for stations, car parks, and customer services.
• Audit safety, service levels, and coordinate emergency activations.
• Plan annual schedules, timetables, and feeder-bus integration.
• Lead investigations of incidents and prepare reports.
• Coordinate with Dubai Police and stakeholders during emergencies.
• Audit and review security and risk mitigation plans.
• Review HSQE/RSEMS frameworks and risk registers.
• Monitor KPIs and drive continuous improvement across departments.
• Ensure multimodal integration with rail and feeder buses.

Skills

Operations management

Safety auditing

Data analysis

Stakeholder coordination

Emergency management

Project supervision

Quality assurance

Multimodal integration

Education

Bachelor’s degree in Transportation Engineering

Master’s degree in Operations Management

Urban Planning degree

Job description

Drive safe, reliable, world-class rail station operations by overseeing contractor delivery across

stations, car parks, and customer services. Audit safety and service levels, coordinating events and

emergency activations with stakeholders. Analyze controller logs and performance data and

recommend improvements that elevate passenger experience, operational efficiency and compliance.

• Develop and update station, depot, and rolling-stock design inputs to ensure operational

  suitability, safety, and HSE compliance.

• Define and update station-operation rules, procedures, and work instructions, embedding concession obligations, KPIs, and global best practices.

• Review HSQE, RSEMS/ASEMS frameworks and risk-mitigation plans and coordinate with QHSE

• Plan and approve annual and event schedules, operating timetables, and feeder-bus integration, ensuring capacity efficiency and multimodal alignment.

• Conduct passenger-demand studies and break-even analyses to forecast ridership, prevent congestion, and support future capacity.

Operations

• Monitor contractor delivery of station, car-park, and customer-service functions, apply penalties, incentives, and improvement directives for compliance with service agreements.

• Audit and monitor implementation of operator-proposed improvements to ensure compliance with approved service-quality plans and operational standards.

• Review and evaluate reports on security vulnerabilities and incidents and follow up on corrective measures and audit the implementation of security performance plans.

• Conduct scheduled and unscheduled audits of stations, signage, facilities, and staff competencies and elevate findings, track closure, and submit periodic reports.

• Investigate incidents, accidents, and major occurrences and prepare reports, mandate corrective measures, and oversee emergency drills with Dubai Police and stakeholders.

• Supervise service-improvement projects, design reviews, and procurement lists to validate readiness, snag resolution, and quality of station upgrades.

• Coordinate with RTA departments and Public Transport Corporation to integrate rail services with multimodal and feeder-bus operations.

• Serve as a member of the Rail Agency Emergency Management Team, remaining available during incidents or service disruptions and executing assigned duties in coordination with the Gold Commander’s directives.

Product / Process Improvement

• Benchmark station KPIs, security performance, and customer-satisfaction scores against leading metros and embed a culture of continuous improvement.

• Analyze performance data, incident logs, and passenger feedback to recommend facility upgrades, layout changes, and operational enhancements.

• Lead cross-department projects, audits, and lessons-learned reviews and update procedures, emergency plans, and risk registers accordingly.

Physical Working Conditions

• Perform frequent inspections of stations, depots, and interchanges under live-traffic and varied weather conditions.

• Remain on-call for special events, night shifts, and emergencies, supporting business continuity and passenger safety.

Qualifications

• Bachelor’s/Master’s degree in Transportation Engineering, Operations Management, or Urban Planning.
• Must have minimum 6+ years of experience in case of Master’s degree (8+ years in case of Bachelor’s degree).
• Must have experience in the transportation industry.