Stage - Trading Application Support Specialist - Finance de Marché

Horizon Software; Dubai; On-site; AED 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary and social benefits

Dedicated onboarding program with a 2-

Regular team events

Job summary

Horizon Software in Dubai is seeking a client support engineer to maintain direct contact with clients through incident resolution and ensure correct software use. You will analyze incidents, define their criticality, and handle requests until resolution or escalation, proposing workarounds when needed.

Additionally, you will deploy and install solutions or new features at client sites and train client users and IT teams, while sharing client issues with the Client Delivery Manager and

Qualifications

• BAC+5 degree in computer science.
• Interest in capital markets and trading.
• Strong customer service and interpersonal skills.
• Good analytical, synthesis and writing skills.
• Fluent spoken and written English.
• Basic knowledge of Linux and systems administration is a plus.

Responsibilities

• Maintain direct contact with clients through incident resolution.
• Analyze incidents and define their criticality using processes and tools.
• Handle client requests until resolution or escalation; propose workarounds.
• Deploy and install solutions or new features at client sites; train users and IT teams.
• Share client issues and expectations with Client Delivery Manager and Engineering teams.

Skills

Customer service

Interpersonal skills

Analytical

Synthesis

Writing

Fluent English

Linux basics

Education

BAC+5 degree in computer science

Job description

Responsibilities

• Maintain direct contact with clients through incident resolution and ensure correct software use
• Analyze incidents and define their criticality using available processes and tools
• Handle client requests until resolution or escalation, proposing workarounds when needed
• Deploy and install solutions or new features at client sites and train client users and IT teams
• Share client issues and expectations with Client Delivery Manager and Engineering teams

Requirements

• BAC+5 degree in computer science
• Interest in capital markets and trading
• Strong customer service and interpersonal skills
• Good analytical, synthesis and writing skills
• Fluent spoken and written English
• Basic knowledge of Linux and systems administration is a plus

Benefits

• Competitive salary and social benefits
• Dedicated onboarding program with a mentor
• Regular team events

About the Company

Horizon Software is a Paris-based fintech building electronic trading platforms for brokers, investment banks and exchanges across 26 countries. It is a certified B-Corp with about 160 employees.