Senior Specialist - Application Support

Luxoft; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

Luxoft is seeking an L2 Application Support specialist for its Investment Technology team in Abu Dhabi. You will interface with Portfolio Managers, Traders, and operations teams to investigate issues, perform root cause analysis, and drive continuous service improvements across in-house and vendor applications.

Responsibilities include monitoring service quality, coordinating with L3 or vendors for escalations, and contributing to knowledge base creation.

Qualifications

• Experience supporting PMS/OMS systems such as Charles River or EMS systems such as Flextrade, Liquidnet, BBG EMS, Tethys, Orchestrade and SpiderRock.

Responsibilities

• Provide application support to key Investment Technology applications and manage incidents.
• Analyze logs and business workflows to identify issues and diagnose root causes.
• Communicate status to stakeholders during outages and ensure timely restoration of services.

Skills

PMS/OMS systems

CI/CD concepts

Databricks

Scripting languages

MQ / Middleware

ServiceNow / JIRA

SQL knowledge

Automated schedulers

Monitoring tools

Cross-team collaboration

Education

Bachelors or Masters in Computer Science

Tools

GitLab

GitHub

JIRA

ServiceNow

AWS

Splunk

Dynatrace

Job description

Project description

As a member of the Investment Technology support team will support various applications running in an investment management organisation. Position requires both technical and business understanding, and the candidate can interface with a variety of stakeholders including Portfolio Managers, Traders, Middle Office and Operations teams to investigate and solve system issues.

Responsibilities

• Provide application support to several key in-house and off-the-shelf Investment Technology applications
• Analyse system logs, understand business workflows and identify issues within systems
• Swiftly resolves disruptions to technology services minimizing user impact and maintaining service levels and ensures adequate communication to stakeholders during application outages/downtime.
• Performs detailed root cause analysis, debugging, and interrogation and implements preventative measures
• Proactive problem management by determining root cause and escalation to L3 or vendor when necessary.
• Implements production changes and hotfixes as required to resolve incidents/problems
• Review and creation of high-quality procedures and knowledge articles around applications/processes to ensure information transfer and transition of new capabilities to stakeholders.
• Ensure service monitoring, reporting and continuous improvement of the service quality and availability
• Analysis performance trends and crafts action plans to address potential impacts prior to impacts occurring
• Accountability for own work, proactively collaborates with team members and makes suggestions to improve practices and looks for automation opportunities
• Being available for on-call support on a rotation basis.
• Capability to dissect problems into manageable parts and may lead initiatives of varying degrees of complexity
• Works within guidelines and policies for ongoing work; may receive general mentoring on new assignments and applications.
• Commitment to the service level objective and alignment with section mission and roadmap
• Help shape new technology standards whilst bringing new fresh ideas

SKILLS

Must have

• Experience supporting PMS/OMS systems such as Charles River or EMS systems such as Flextrade, Liquidnet, BBG EMS.Tethys, Orchestrade and SpiderRock
• Understanding of modern deployment and code management with platforms like GitLab/GitHub and CI/CD concepts preferred
• Experience with Databricks or similar data platforms
• Basic experience with a programming language and/or scripting language (e.g., Python, PowerShell, Perl, Shell, Bash, Java, JavaScript)
• Knowledge of middleware technology or systems integrations - MQ, File transfer, Logic Apps
• Experience working with ITSM tools like ServiceNow and/or JIRA and technical domains (AWS, Splunk)
• Good SQL knowledge
• Basic knowledge of Automated Schedulers (e.g. Control-M/Stone Branch/Autosys)
• Desirable experience on monitoring tools such as GENEOS ITRS or Dynatrace
• Works across teams to review technology portfolio and make recommendations for procedures and practices

Nice to have

• Bachelor's or Master's degree in computer science or related discipline or equivalent combined education and experience
• Minimum of 5 years relevant experience within L2 Application support
• Sound technology understanding and application to financial markets
• Independent, highly analytical, proactive and has good communication and interpersonal skills
• Ability to plan and organize workload.
• Is adaptable and able to learn quickly