Sr. Specialist Retail Media Billing & Operations

Delivery Hero SE; Abu Dhabi; On-site; AED 201,000 - 335,000; Full time

Job summary

Talabat, part of the Delivery Hero Group, is seeking a billing and invoicing specialist to manage media bookings and related financial processes. The role involves handling invoices, coordinating with finance teams, and ensuring accurate payment collections across markets.

The ideal candidate has 3–4 years of experience in digital media payments, strong Excel/CRM skills, and the ability to meet tight deadlines while collaborating with cross-functional teams.

Qualifications

• 3–4 years experience minimum supervising and managing digital media payments.
• Proven track record and experience with billing and invoice management.
• Excellent communication skills, able to provide clear level of detail for requests.
• Able to work towards deadlines & manage time and workload efficiently.

Responsibilities

• Receive and sort incoming bookings with attention to detail.
• Maintain and manage all documentation of media bookings and invoices.
• Follow up on creation of invoices and with finance teams.
• Prepare monthly invoicing reports and reconcile billing.
• Collect payments from suppliers and monitor payments status.
• Act as main contact for billing inquiries and resolve discrepancies.

Skills

Billing

Invoices

Excel

CRM

Communication

Time management

Tools

Salesforce

HubSpot

Excel

Google Sheets

Job description

Job description

Company Description

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

What's on your plate?

• Assume the responsibility of receiving sorting incoming bookings with attention to detail
• Ensuring partner & supplier information is accurate and complete & requesting any missing information
• Tracking and matching of booking orders to relevant media activations
• Maintain, update and manage all documentation of media bookings
• Monitor and resolve financial discrepancies between spend and investment of advertising activations
• Follow up on creation of invoices on a timely and recurring basis with finance teams
• Create and issue insertion orders matched to bookings
• Share insertion orders with relevant team members to implement campaigns
• Collecting invoices after creation from finance teams and sharing them with partners & suppliers for media investments
• Handle supplier billing invoicing concerns and follow ups
• Check the validity of booking orders & invoices
• Manage communication with key members to relay relevant and beneficial inputs relating to invoicing and billing
• Support the direct team with necessary inputs and resources relating to campaigns and ensuring that all discussion points are documented and actioned appropriately
• Function as the main point of contact for inquiries related to billing and invoicing
• Review invoices to ensure that they are accurate and complete before sending them to partners and suppliers
• Preparing monthly reports for invoicing status, missing invoices and sent invoices
• Following up on collecting payments from suppliers
• Financial forecasting & reconciliation skillset
• Ability to work with and project manage salesforce and CRM tools

Qualifications

What did we order?

• 3–4 years experience minimum supervising and managing digital media payments. Previous media agency experience preferred.
• Proven track record and experience with billing and invoice management
• Excellent communication skills, able to provide clear level of detail for requests
• Able to work towards deadlines & manage time and workload efficiently
• Experience working collaboratively with a large team. Experience across different markets is beneficial.
• Organization & eye for detail. Able to track progress and completion of activities while working towards deadlines & managing time and workload efficiently.

• Proactivity/taking the initiative: achieves ambitious but realistic goals
• Problem solving: Autonomously solves complex problems with minimal supervision, and proactively follows up after implementing a solution

• Foster deep trust and understanding with agency and partner teams where necessary
• Contribute to great teamwork in your immediate team
• Proficiency with Excel and Google Sheets for data organization, tracking, and reporting
• Experience with CRM or business systems (Salesforce, HubSpot, or similar); ability to learn new platforms quickly
• Excellent written and verbal communication; ability to communicate across both business and finance functions
• Ability to implement work with AI and implement workflows that make daily tasks more efficient

Additional Information

Key Competencies:

• Reliability: Consistently follows processes, meets deadlines, and delivers accurate outputs
• Problem-Solving: Identifies discrepancies and issues; escalates appropriately with context and suggested solutions
  • Strong organizational skills: Ability to manage multiple processes and deadlines simultaneously
  • Detail-oriented: Ability to identify discrepancies and follow issues through to resolution and demonstrates exceptional care with data, catches and prevents errors
  • Collaborative mindset with comfort working across departments and building working relationships

What Success Looks Like:

• Finance team receives complete, accurate, organized booking information with minimal requests for clarification
• Month-end closing runs smoothly with all invoices compiled, reconciled, and documented on schedule along with proof of execution
• Improved collections rate month on month and streamlined ways of working with external stakeholders with minimal to zero issues