Sr. ROI Medical Records Specialist

Remotedxb; Dubai; On-site; AED 100,000 - 167,000; Full time

Job summary

Sharecare is seeking a capable ROI Specialist to process requests from facilities in accordance with quality standards and privacy regulations.

You will validate approvals, perform quality checks, maintain up-to-date knowledge of state laws, and deliver outstanding service while resolving client concerns.

The role requires experience with ROI fulfillment, EMR systems, and strong documentation and communication skills.

Qualifications

• High School Diploma or GED.
• 2 years ROI fulfillment experience with Sharecare HDS or 3 years external ROI experience.
• Advanced knowledge of multiple EMR platforms and ROI request types.
• Strong documentation, communication, and customer service skills.
• Proficiency in Microsoft Office applications.
• Ability to maintain productivity and quality performance standards.

Responsibilities

• Process ROI requests from facilities accurately and in accordance with quality standards.
• Validate requests and authorizations based on company policy and legal guidelines.
• Perform quality checks to ensure accuracy, confidentiality, and correct billing.
• Deliver outstanding customer service and proactively resolve client concerns.
• Maintain up-to-date knowledge of state laws and fee structures.
• Comply with HIPAA, state, and federal regulations.

Skills

Documentation

Communication

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Responsibilities

• Process ROI requests from facilities accurately and in accordance with quality standards
• Validate requests and authorizations based on company policy and legal guidelines
• Perform quality checks to ensure accuracy, confidentiality, and correct billing
• Deliver outstanding customer service and proactively resolve client concerns
• Maintain up-to-date knowledge of state laws and fee structures
• Comply with HIPAA, state, and federal regulations

Requirements

• High School Diploma or GED
• Minimum of 2 years' ROI fulfillment experience with Sharecare HDS or 3 years' external ROI experience
• Advanced knowledge of multiple EMR platforms and ROI request types
• Strong documentation, communication, and customer service skills
• Proficiency in Microsoft Office applications
• Ability to maintain productivity and quality performance standards

About the Company

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs.