Sr Program Manager, Amazon Now

Amazon Robotics; United Arab Emirates; On-site; AED 250,000 - 450,000; Full time

Job summary

Q Express Ras Al Khor Branch is seeking a Sr. Program Manager – Strategic Projects and Network Loss to own and drive loss reduction across Dark Stores and RDCs in the UAE, Saudi Arabia, and Egypt. You will lead Kaizen initiatives, root-cause analysis, and cross-functional programs to improve CX and reduce costs.

You will define loss strategies, set targets, and deliver measurable improvements through data-driven management and scalable playbooks for new launches across the region.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.

Responsibilities

• Lead strategic initiatives across MEATR.
• Drive root-cause analysis using data and implement corrective actions at site, region, and network level.
• Own the Network Loss P&L for Dark Stores and RDCs across AE, SA & EG; set and deliver NL targets across WHL, WHD, and Concessions.
• Lead Kaizen & Improvement Projects end-to-end — scoping, alignment, execution and benefit tracking.
• Build and operate dashboards to monitor loss trends and flag deviations.
• Stakeholder management with Program teams, Finance, Core FC Ops, ICQA, Transportation, and Technology.
• Develop scalable playbooks for loss reduction across new launches and geographies.
• Influence without authority to embed loss-reduction in standard operations.
• Lead investigations into high-loss events and implement preventive measures.

Skills

Program management

Data-driven decision making

Stakeholder communication

End-to-end delivery

Cross-functional collaboration

Education

Master's/MBA

Job description

Description

Amazon Now is looking for a results-driven Sr. Program Manager – Strategic Projects and Network Loss to own and drive Anow strategi project and network loss reduction agenda across Dark Stores and Regional Distribution Centers (RDCs) in the UAE, Saudi Arabia, and Egypt.

You will work on strategic initiatives that improve CX, reduce cost and continuously improve ops. You define the loss strategy, set targets across all loss buckets, and deliver measurable improvement through Kaizen initiatives, process re-engineering, and cross-functional program execution.

Key job responsibilities

• Lead strategic initiatives across all miles in MEATR
• Drive root-cause analysis using data to identify drivers and implement sustainable corrective actions at site, region, and network level.
• Own the Network Loss P&L for Dark Stores and RDCs across AE, SA & EG; set and deliver annual/quarterly NL targets across WHL, WHD, and Concessions buckets.
• Lead Kaizen & Improvement Projects end-to-end — scoping, stakeholder alignment, execution, and benefit tracking — to achieve step-change reductions.
• Build and operate mechanisms (WBRs, MBRs, flash reports, dashboards) to monitor loss trends, flag deviations early, and enforce accountability.
• Stakeholder Management — partner with Program teams, Finance, Core FC Operations, ICQA, Transportation, and Technology to align priorities and drive shared outcomes.
• Develop scalable playbooks for loss reduction that can be replicated across new launches and geographies.
• Influence without authority across multiple stakeholder groups to embed loss-reduction practices into standard operations.
• Deep dive into exceptions — lead investigations into high-loss events, write COEs where applicable, and ensure preventive measures are implemented.

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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Company - Q Express - Ras Al Khor Branch