Senior Program Manager - Strategic Projects and Network Loss

Amazon UAE; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Amazon UAE seeks a Senior Program Manager - Strategic Projects and Network Loss in Dubai to lead cross-functional initiatives spanning the Amazon Now network across UAE, KSA and Egypt. You will own the network loss reduction strategy, set targets, and drive corrective actions with regional stakeholders.

This strategic role demands deep program management, strong analytic capabilities, and experience in end-to-end delivery across multiple geographies.

Qualifications

• At least 5 years of program or project management experience.
• Experience using data and performance metrics to identify opportunities and drive improvements.
• Experience owning program strategy and managing end-to-end program delivery.
• Proven ability to communicate program outcomes and performance results to senior leadership.

Responsibilities

• Lead strategic operational initiatives across multiple stages of the Amazon Now fulfillment and delivery network in the MEATR region.
• Develop and execute programs that improve customer experience, reduce operating costs, and strengthen operational performance.
• Define program objectives, implementation priorities, and measurable performance outcomes.
• Manage strategic projects from initial planning through execution and performance evaluation.
• Coordinate program activities across multiple business functions and operating locations.
• Identify operational challenges and develop practical solutions that support network-wide improvements.
• Maintain alignment between strategic initiatives and established operational priorities.
• Communicate program progress, performance results, and improvement opportunities to senior leadership.
• Own the Network Loss profit and loss (P&L) agenda for Amazon Now Dark Stores and Regional Distribution Centers.
• Develop and implement network loss reduction strategies across the UAE, Saudi Arabia, and Egypt.
• Establish annual and quarterly network loss targets for relevant operational loss categories.
• Monitor performance across WHL, WHD, and Concessions loss buckets.
• Identify significant loss drivers and prioritize corrective initiatives.
• Coordinate with operational and financial stakeholders to improve loss performance.
• Evaluate the financial and operational impact of network loss reduction activities.
• Drive measurable improvements against established network loss targets.
• Analyze network loss data to identify trends, recurring issues, and significant performance deviations.
• Conduct detailed investigations into the underlying causes of operational losses.
• Evaluate loss performance at individual site, regional, and network levels.
• Use operational metrics and financial information to identify improvement opportunities.
• Distinguish recurring process weaknesses from isolated operational exceptions.
• Develop evidence-based recommendations for corrective action.
• Monitor the effectiveness of implemented loss reduction measures.
• Support sustainable improvements through consistent performance analysis.
• Lead root‑cause investigations into operational loss drivers across Dark Stores and RDCs.
• Examine relevant operational processes, performance information, and exception patterns.
• Identify factors contributing to recurring losses and operational inefficiencies.
• Develop corrective action plans addressing identified process weaknesses.
• Coordinate implementation with relevant operational stakeholders.
• Monitor corrective action effectiveness and follow up on unresolved issues.
• Promote preventive measures that reduce the likelihood of repeated losses.
• Support continuous improvement through structured problem‑solving and data‑driven decisions.
• Lead Kaizen initiatives designed to achieve measurable reductions in network losses.
• Define improvement project scope, objectives, and expected benefits.
• Coordinate stakeholder alignment before implementing improvement activities.
• Manage improvement projects through planning, execution, and outcome measurement.
• Apply process re-engineering approaches to address operational inefficiencies.
• Identify opportunities to simplify workflows and improve process consistency.
• Track the operational and financial benefits of completed improvement initiatives.
• Promote continuous improvement practices across the Amazon Now network.
• Review existing operational processes to identify opportunities for loss reduction.
• Evaluate workflow weaknesses that contribute to operational exceptions and financial losses.
• Develop practical process improvements aligned with network requirements.
• Coordinate process changes with relevant operational and technical stakeholders.
• Support implementation of revised operating procedures.
• Assess the effectiveness of process improvements through performance monitoring.
• Identify opportunities to standardize successful operational practices.
• Contribute to scalable operating models that improve efficiency and reduce losses.
• Establish and maintain reporting mechanisms for network loss performance.
• Build and operate Weekly Business Reviews (WBRs) and Monthly Business Reviews (MBRs).
• Prepare flash reports and operational dashboards to monitor loss trends.
• Track performance against annual and quarterly loss reduction targets.
• Identify significant deviations and escalate concerns to relevant stakeholders.
• Provide clear visibility into improvement initiatives, corrective actions, and performance outcomes.
• Support accountability through consistent reporting and follow-up.
• Communicate relevant findings and program results to senior leadership.
• Collaborate with Program teams, Finance, Core Fulfilment Center Operations, ICQA, Transportation, and Technology.
• Align cross-functional priorities with network loss reduction objectives.
• Coordinate stakeholder participation in strategic improvement programs.
• Communicate program requirements, performance expectations, and implementation priorities.
• Resolve alignment challenges through effective collaboration and structured communication.
• Build support for operational changes across different business functions.
• Maintain effective relationships with regional and network stakeholders.
• Drive shared accountability for program execution and measurable improvement.
• Coordinate network loss reduction activities across the United Arab Emirates, Saudi Arabia, and Egypt.
• Evaluate performance differences between operating sites and regional networks.
• Identify common loss drivers that require network-wide solutions.
• Support consistent implementation of improvement initiatives across locations.
• Coordinate with regional stakeholders to address operational challenges.
• Share effective loss reduction practices across relevant business units.
• Monitor the performance of implemented initiatives across multiple geographies.
• Promote alignment between regional operating requirements and network improvement objectives.
• Develop repeatable playbooks for network loss reduction.
• Document effective improvement approaches and operational practices.
• Identify successful solutions that can be applied across additional sites and regions.
• Support consistent adoption of proven loss reduction processes.
• Create scalable approaches suitable for new operational launches.
• Coordinate with stakeholders to adapt improvement practices to relevant operating environments.
• Promote standardization of effective operational controls.
• Contribute to long-term network performance improvements through reusable processes.
• Lead investigations into significant network loss events and operational exceptions.
• Conduct detailed reviews of high-loss incidents to identify contributing factors.
• Coordinate with relevant stakeholders to obtain information required for investigations.
• Document investigation findings and recommended corrective measures.
• Prepare Corrections of Error (COE) reports where applicable.
• Ensure appropriate preventive measures are identified and implemented.
• Monitor follow-up actions arising from operational investigations.
• Support improved operational resilience through effective exception management.
• Influence stakeholders across multiple business functions without relying on direct reporting authority.
• Build alignment around strategic loss reduction priorities.
• Communicate the operational and financial benefits of proposed improvements.
• Support teams in adopting revised processes and preventive controls.
• Address implementation challenges through collaboration and practical problem-solving.
• Promote ownership of loss reduction activities within standard operations.
• Encourage consistent application of agreed improvement measures.
• Drive sustainable operational change through stakeholder engagement and performance accountability.
• Define measurable outcomes for strategic projects and loss reduction initiatives.
• Establish appropriate performance indicators for improvement activities.
• Monitor progress against expected operational and financial benefits.
• Evaluate the effectiveness of implemented process changes.
• Identify deviations between expected and achieved program outcomes.
• Communicate benefit realization results to relevant stakeholders.
• Use performance findings to inform further improvement priorities.
• Support transparent reporting of program impact and network loss reduction achievements.

Job description

Senior Program Manager - Strategic Projects and Network Loss Job Snapshot - Role: Senior Program Manager - Strategic Projects and Network Loss - Location: Dubai, United Arab Emirates - Industry: Logistics and Supply Chain - Function: Program Management - Experience: 5 years - Job Type: Full Time - Work Arrangement: On-site

Q Express - Ras Al Khor Branch is seeking a results-driven Senior Program Manager - Strategic Projects and Network Loss to support Amazon Now operations in Dubai, United Arab Emirates. The role is responsible for leading strategic operational initiatives and driving network loss reduction across Amazon Now Dark Stores and Regional Distribution Centers (RDCs) in the United Arab Emirates, Saudi Arabia, and Egypt. The successful candidate will own the network loss reduction strategy, establish annual and quarterly performance targets, and implement improvement programs that reduce operational losses, strengthen cost efficiency, and improve customer experience. Working across multiple operational functions and geographies, the Senior Program Manager will lead root‑cause investigations, process re‑engineering, Kaizen initiatives, and cross‑functional projects designed to deliver measurable and sustainable improvements. The position requires strong program management capabilities, financial and operational analysis, stakeholder influence, and experience using data to identify performance gaps and drive corrective actions. This is a strategic role within Amazon Now, combining end-to-end program ownership, network performance management, operational excellence, and senior leadership reporting.

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Logistics and Supply Chain
• Function: Program Management
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

Key Responsibilities

• Lead strategic operational initiatives across multiple stages of the Amazon Now fulfillment and delivery network in the MEATR region.
• Develop and execute programs that improve customer experience, reduce operating costs, and strengthen operational performance.
• Define program objectives, implementation priorities, and measurable performance outcomes.
• Manage strategic projects from initial planning through execution and performance evaluation.
• Coordinate program activities across multiple business functions and operating locations.
• Identify operational challenges and develop practical solutions that support network‑wide improvements.
• Maintain alignment between strategic initiatives and established operational priorities.
• Communicate program progress, performance results, and improvement opportunities to senior leadership.

Network Loss Strategy and Ownership

• Own the Network Loss profit and loss (P&L) agenda for Amazon Now Dark Stores and Regional Distribution Centers.
• Develop and implement network loss reduction strategies across the UAE, Saudi Arabia, and Egypt.
• Establish annual and quarterly network loss targets for relevant operational loss categories.
• Monitor performance across WHL, WHD, and Concessions loss buckets.
• Identify significant loss drivers and prioritize corrective initiatives.
• Coordinate with operational and financial stakeholders to improve loss performance.
• Evaluate the financial and operational impact of network loss reduction activities.
• Drive measurable improvements against established network loss targets.

Network Performance and Loss Analysis

• Analyze network loss data to identify trends, recurring issues, and significant performance deviations.
• Conduct detailed investigations into the underlying causes of operational losses.
• Evaluate loss performance at individual site, regional, and network levels.
• Use operational metrics and financial information to identify improvement opportunities.
• Distinguish recurring process weaknesses from isolated operational exceptions.
• Develop evidence‑based recommendations for corrective action.
• Monitor the effectiveness of implemented loss reduction measures.
• Support sustainable improvements through consistent performance analysis.

Root‑Cause Analysis and Corrective Actions

• Lead root‑cause investigations into operational loss drivers across Dark Stores and RDCs.
• Examine relevant operational processes, performance information, and exception patterns.
• Identify factors contributing to recurring losses and operational inefficiencies.
• Develop corrective action plans addressing identified process weaknesses.
• Coordinate implementation with relevant operational stakeholders.
• Monitor corrective action effectiveness and follow up on unresolved issues.
• Promote preventive measures that reduce the likelihood of repeated losses.
• Support continuous improvement through structured problem‑solving and data‑driven decisions.

Kaizen and Continuous Improvement

• Lead Kaizen initiatives designed to achieve measurable reductions in network losses.
• Define improvement project scope, objectives, and expected benefits.
• Coordinate stakeholder alignment before implementing improvement activities.
• Manage improvement projects through planning, execution, and outcome measurement.
• Apply process re‑engineering approaches to address operational inefficiencies.
• Identify opportunities to simplify workflows and improve process consistency.
• Track the operational and financial benefits of completed improvement initiatives.
• Promote continuous improvement practices across the Amazon Now network.

Operational Process Re‑engineering

• Review existing operational processes to identify opportunities for loss reduction.
• Evaluate workflow weaknesses that contribute to operational exceptions and financial losses.
• Develop practical process improvements aligned with network requirements.
• Coordinate process changes with relevant operational and technical stakeholders.
• Support implementation of revised operating procedures.
• Assess the effectiveness of process improvements through performance monitoring.
• Identify opportunities to standardize successful operational practices.
• Contribute to scalable operating models that improve efficiency and reduce losses.

Performance Reporting and Governance

• Establish and maintain reporting mechanisms for network loss performance.
• Build and operate Weekly Business Reviews (WBRs) and Monthly Business Reviews (MBRs).
• Prepare flash reports and operational dashboards to monitor loss trends.
• Track performance against annual and quarterly loss reduction targets.
• Identify significant deviations and escalate concerns to relevant stakeholders.
• Provide clear visibility into improvement initiatives, corrective actions, and performance outcomes.
• Support accountability through consistent reporting and follow‑up.
• Communicate relevant findings and program results to senior leadership.

Cross‑Functional Stakeholder Management

• Collaborate with Program teams, Finance, Core Fulfilment Center Operations, Inventory Control and Quality Assurance (ICQA), Transportation, and Technology.
• Align cross‑functional priorities with network loss reduction objectives.
• Coordinate stakeholder participation in strategic improvement programs.
• Communicate program requirements, performance expectations, and implementation priorities.
• Resolve alignment challenges through effective collaboration and structured communication.
• Build support for operational changes across different business functions.
• Maintain effective relationships with regional and network stakeholders.
• Drive shared accountability for program execution and measurable improvement.

Regional and Network Coordination

• Coordinate network loss reduction activities across the United Arab Emirates, Saudi Arabia, and Egypt.
• Evaluate performance differences between operating sites and regional networks.
• Identify common loss drivers that require network‑wide solutions.
• Support consistent implementation of improvement initiatives across locations.
• Coordinate with regional stakeholders to address operational challenges.
• Share effective loss reduction practices across relevant business units.
• Monitor the performance of implemented initiatives across multiple geographies.
• Promote alignment between regional operating requirements and network improvement objectives.

Scalable Playbooks and Operational Standardization

• Develop repeatable playbooks for network loss reduction.
• Document effective improvement approaches and operational practices.
• Identify successful solutions that can be applied across additional sites and regions.
• Support consistent adoption of proven loss reduction processes.
• Create scalable approaches suitable for new operational launches.
• Coordinate with stakeholders to adapt improvement practices to relevant operating environments.
• Promote standardization of effective operational controls.
• Contribute to long‑term network performance improvements through reusable processes.

Operational Exception Management

• Lead investigations into significant network loss events and operational exceptions.
• Conduct detailed reviews of high‑loss incidents to identify contributing factors.
• Coordinate with relevant stakeholders to obtain information required for investigations.
• Document investigation findings and recommended corrective measures.
• Prepare Corrections of Error (COE) reports where applicable.
• Ensure appropriate preventive measures are identified and implemented.
• Monitor follow‑up actions arising from operational investigations.
• Support improved operational resilience through effective exception management.

Influencing and Change Management

• Influence stakeholders across multiple business functions without relying on direct reporting authority.
• Build alignment around strategic loss reduction priorities.
• Communicate the operational and financial benefits of proposed improvements.
• Support teams in adopting revised processes and preventive controls.
• Address implementation challenges through collaboration and practical problem‑solving.
• Promote ownership of loss reduction activities within standard operations.
• Encourage consistent application of agreed improvement measures.
• Drive sustainable operational change through stakeholder engagement and performance accountability.

Program Benefit Tracking

• Define measurable outcomes for strategic projects and loss reduction initiatives.
• Establish appropriate performance indicators for improvement activities.
• Monitor progress against expected operational and financial benefits.
• Evaluate the effectiveness of implemented process changes.
• Identify deviations between expected and achieved program outcomes.
• Communicate benefit realization results to relevant stakeholders.
• Use performance findings to inform further improvement priorities.
• Support transparent reporting of program impact and network loss reduction achievements.

Basic Qualifications

• At least 5 years of program or project management experience.
• Experience using data and performance metrics to identify opportunities and drive improvements.
• Experience owning program strategy and managing end-to-end program delivery.
• Proven ability to communicate program outcomes and performance results to senior leadership.

Preferred Qualifications

• At least 2 years of experience driving process improvements.
• Master 's degree or MBA in Business, Operations, Human Resources, Adult Education, Organizational Development, Instructional Design, or a related field.

Required Skills and Competencies

• Strategic program and project management.
• End-to-end program planning and execution.
• Network loss reduction strategy and performance management.
• Operational P&L ownership and cost improvement.
• Dark Store and Regional Distribution Center operations.
• Network loss analysis across WHL, WHD, and Concessions categories.
• Annual and quarterly performance target management.
• Operational data analysis and root‑cause investigation.
• Kaizen methodology and continuous improvement.
• Operational process re‑engineering.
• Cross‑functional program execution.
• Corrective and preventive action management.
• Weekly and monthly business performance reviews.
• Flash reporting and operational dashboard management.
• Financial and operational performance analysis.
• Program benefit tracking and outcome measurement.
• Stakeholder engagement and influence without direct authority.
• Multi‑country operational coordination.
• Scalable process development and operational standardization.
• High‑loss event investigation and exception management.
• Corrections of Error reporting where applicable.
• Senior leadership communication and reporting.
• Strategic thinking and analytical problem‑solving.
• Ability to coordinate complex initiatives across multiple business functions.
• Focus on measurable results and sustainable operational improvements.

Workplace Inclusion and Accessibility

Amazon promotes an inclusive working environment that enables employees to contribute effectively and deliver strong results for customers. Candidates who require workplace accommodations or adjustments during the application, interview, or onboarding process can access Amazon 's recruitment accommodation guidance. Further information is available at: https://amazon.jobs/content/en/how-we-hire/accommodations Applicants whose country or region is not listed should contact their Recruiting Partner for additional assistance.

Role Contribution

The Senior Program Manager - Strategic Projects and Network Loss plays a central role in improving Amazon Now 's operational efficiency and reducing losses across its regional fulfillment and delivery network. Through strategic program ownership, network loss analysis, Kaizen initiatives, process re‑engineering, and cross-functional collaboration, the position supports measurable improvements in operational performance, cost efficiency, and customer experience. The role also contributes to the development of scalable loss reduction practices that can be adopted across existing operations, new launches, and additional geographies.

About Amazon Now

Amazon Now is a fast delivery business within Amazon 's operations. The service operates through a network that includes Dark Stores and Regional Distribution Centers, with strategic and operational initiatives spanning the UAE, Saudi Arabia, and Egypt. Amazon Now 's network improvement activities focus on enhancing customer experience, reducing operational costs, strengthening process efficiency, and achieving sustainable improvements in fulfillment and delivery performance.