Sr. Customer Service Specialist

Crane Worldwide Logistics LLC; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Crane Worldwide Logistics LLC, a leader in global supply chain solutions, is seeking a Customer Service Executive to handle client inquiries and requests and support operations in Dubai.

The role requires 1-2 years’ experience in freight forwarding operations and customer service, a graduate degree, and a proactive, problem-solving mindset to maintain high-quality client service and daily engagement with carriers and clients.

Qualifications

• Freight forwarding operations experience preferred.
• Customer service experience is required.
• Graduate-level education or higher.

Responsibilities

• Receive and respond to client inquiries and requests.
• Maintain contact with clients, carriers and potential clients daily.
• Resolve issues with orders, delivery dates or service.
• Proactively provide quality client service.
• Other duties as assigned.
• Resolve client complaints by identifying root causes.

Skills

Customer service

Communication

Problem solving

Documentation

Multi-tasking

Education

Graduate

Bachelor's degree in Business Administration

Job description

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

The Customer Service Executive is responsible for receiving and responding to client inquiries and requests and operations.

Key Responsibilities

• Redetection of New Business o operation.
• Client Engagement at all levels
• Proactive in providing quality client service.
• Maintains contact with clients, carriers and potential clients on a daily basis.
• Client service performance
• Other duties as assigned.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint, determining the cause of the problem. Other duties as assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Job may require extended sitting or standing, use of standard office equipment.

Other Skills & Abilities

• Quality Focus
• Problem Solving
• Documentation Skills
• Resolving Conflict
• Ability to multi-task

Education Requirements

• Graduate
• 1-2 years’ experience in freight forwarding operations and customer service.

Behaviors

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Self-Starter

Inspired to perform without outside help

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Bachelors or better in Business Administration or related field.

Experience

Minimum 2 years’ experience in freight forwarding operations and customer service.