Customer Service Team Member Other - John Crane - Dubai

Smiths Group plc; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Job summary

A multinational company in Dubai is seeking an experienced sales administrator to handle quotations, contracts, and customer interactions within the MENA region. Candidates should have over 5 years in sales or commercial administration, proficient in English and French, with experience in SAP. The role requires attention to detail in reviewing contract terms and supporting the sales team with account information. A commitment to safety and compliance in operations is essential.

Qualifications

• 5+ years of experience in sales or commercial administration.
• Experience handling export and shipping documents and LOCs.
• Ability to work in a multinational and multicultural environment.

Responsibilities

• Preparation of job quotations and orders in coordination with sales.
• Review of contract and tender terms and conditions.
• Support external sales teams with customer account information.

Skills

Technical knowledge of SAP/C4C system

Product knowledge of John Crane product portfolio

Fluent in English and French

Arabic speaking is an advantage

Education

Diploma or University Degree in Economics, Commerce

Job description

Job Description

• Preparation of job quotations and Orders, including coding and pricing, in coordination with relevant Sales Manager and sister companies.
• Preparation of Contracts Price Lists/LTPAs across the MENA region.
• Review of Contract / Tender Terms and conditions.
• Support external sales team with specific customer account information.
• Networking and communication with customers, agents, and other JC operations.
• Review customers enquiries and orders.
• Following up and monitoring of internal order processing and delivery performance.
• Assist finance in resolving payment issues in case of product discrepancies.
• Use of SAP, C4C business system and its relevant modules.
• Work with other departments to expedite the service to customers.
• Prepare notifications for non compliances.
• Review LOC for commercial terms and conditions.
• Ensures quality & safety within functions/ tasks performed by himself/herself and staff reporting to him/her.
• Responsible for exercising due diligence towards health & safety of self and others within the organization.
• Ensures compliance with the applicable HSE instructions, requirements, laws and regulations received from customers, regulatory and statutory bodies.

Qualifications

• Education/Training: Diploma or University Degree in Economics, Commerce or similar field
• Experience: 5+ years of professional experience in sales or commercial administration, in particular handling export and shipping documents and LOCs. Experience working in a multinational and multicultural environment.
• Knowledge/Skills: Technical knowledge of or ability to learn SAP/C4C system. Product knowledge or ability to learn about John Crane product portfolio & product codes.
• Languages: English & French language preferred. Speaking in Arabic is an advantage.

Additional Information

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying for jobs directly through our career’s website (Careers - Smiths Group plc).