Spa Therapist - InterContinental Abu Dhabi

InterContinental Hotels Group; United Arab Emirates; On-site; AED 78,000 - 123,000; Full time

Job summary

InterContinental Abu Dhabi is seeking a skilled Spa Therapist to join our Recreation & Wellness team, delivering personalized treatments and creating relaxing experiences for guests. You will welcome guests, conduct consultations, perform massages and body treatments, and maintain rooms and records in line with hotel standards.

Fluency in English is important; additional languages are a plus, and a massage therapy qualification is required to join our luxury spa.

Qualifications

• Experience as Spa or Massage Therapist in luxury hotel/spa.
• Qualified in massage therapy or spa therapy.
• Knowledge of massage techniques and spa treatments.
• Excellent English; other languages a plus.
• Strong attention to guest privacy and hygiene.

Responsibilities

• Welcoming guests and delivering spa services.
• Conducting guest consultations to understand needs.
• Preparing treatment rooms and maintaining hygiene.
• Maintaining records and guest preferences.
• Recommending spa treatments and products.

Skills

Customer service

Communication skills

Flexibility

Teamwork

Education

Massage therapy certification

Job description

At InterContinental Abu Dhabi, we are passionate about creating memorable experiences through genuine hospitality, personalized service, and attention to detail. We are currently looking for a skilled, caring, and service-oriented Spa Therapist to join our Recreation & Wellness team.

A little taste of your day-to-day:

As a Spa Therapist, you will play an important role in creating a relaxing and personalized wellness experience for our guests. From understanding individual needs to delivering professional treatments, you will ensure every guest feels comfortable, cared for, and rejuvenated.

• Welcoming guests warmly and creating a calm, comfortable, and professional spa experience.
• Conducting guest consultations to understand individual needs, preferences, and any relevant considerations before treatments.
• Providing a range of professional spa treatments, including massages, body treatments, and other services offered by the spa.
• Explaining treatments and procedures clearly and recommending suitable services based on guest preferences.
• Preparing treatment rooms before each appointment and ensuring they are clean, comfortable, and fully equipped.
• Maintaining high standards of hygiene, sanitation, and presentation across treatment rooms and spa areas.
• Ensuring all equipment, linen, products, and supplies are prepared and handled correctly.
• Providing personalized service while respecting guest privacy, comfort, and confidentiality at all times.
• Maintaining appropriate treatment records and guest preferences in accordance with hotel procedures.
• Ensuring treatments are delivered according to established protocols, service standards, and scheduled timings.
• Recommending appropriate spa treatments, wellness experiences, and retail products based on guest needs without compromising the guest experience.
• Maintaining good knowledge of spa services, products, packages, promotions, and hotel facilities.
• Monitoring spa product and supply levels and informing the appropriate colleague when replenishment is required.
• Responding professionally to guest feedback and communicating any concerns to the appropriate supervisor.
• Coordinating closely with Spa Reception, Recreation, Housekeeping, Engineering, and other departments when required.
• Following all health, safety, hygiene, sanitation, and spa operating procedures.
• Maintaining professional grooming and personal hygiene standards at all times.
• Demonstrating IHG values through warm, respectful, and professional interactions with guests and colleagues.

What we need from you:

• Previous experience as a Spa Therapist or Massage Therapist, preferably within a luxury hotel, resort, spa, or wellness environment.
• A recognized qualification or certification in massage therapy, beauty therapy, spa therapy, or a related discipline.
• Practical knowledge of a variety of massage techniques and spa treatments.
• Knowledge of body treatments, wellness therapies, and spa products would be an advantage.
• A warm, caring, and professional approach with a genuine passion for guest wellbeing.
• Excellent communication and interpersonal skills.
• Strong awareness of guest privacy, comfort, and confidentiality.
• High standards of personal hygiene, grooming, and professional presentation.
• Good knowledge of hygiene, sanitation, health, and safety requirements within a spa environment.
• Strong attention to detail and the ability to personalize treatments according to guest needs.
• The ability to manage appointments efficiently while maintaining excellent service standards.
• A positive attitude and the ability to work effectively as part of a diverse team.
• Flexibility to work different shifts, including evenings, weekends, and public holidays.
• Good command of English; additional languages would be an advantage.
• Any professional licence or certification required to perform spa treatments in the UAE would be an advantage.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the teamthe room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeingframework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.