Spa Therapist

Mandarin Oriental Hotel Group Limited; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Learning & Development

MOstay programme

Wellbeing benefits

Retirement plans

Job summary

Emirates Palace Mandarin Oriental, Abu Dhabi is seeking a Spa Therapist to provide exceptional massage therapies and body treatments within the Spa Department. You will maintain pristine treatment spaces, follow protocols, and deliver personalized service to discerning guests.

The role requires experience in a luxury hotel setting, strong communication skills, and fluency in English. Additional languages are considered a plus, with comprehensive training and development offered by the MO group.

Qualifications

• Previous experience in the same role in a luxury hotel is required
• Fluency in English required; additional languages are an advantage

Responsibilities

• Create an exceptional first impression by welcoming guests with warmth, professionalism, and personalized attention, addressing each guest by name.
• Deliver bespoke massage therapies and body treatments to the highest standards, in strict accordance with the spa’s treatment protocols and training guidelines.
• Uphold luxury service standards of the spa and hotel to ensure every guest experience is refined, seamless, and memorable.
• Conduct professional consultations to understand guest needs and recommend suitable treatments and aftercare.
• Ensure treatment rooms, equipment, and products are immaculately prepared and sanitized before and after each service.

Skills

Excellent interpersonal skills

Fluent in English

Job description

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Spa Therapist to join our Spa team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Spa Department, The Spa Therapist is responsible to provide excellent customer service while performing massage therapies and body treatment as assign by the Spa Operations Manager. The general responsibilities include monitoring stock promoting the lines of products to clients keeping all working area and equipment clean and organized. The Spa Therapist reports to the Spa Operations Manager.

As a Spa Therapist, you will beresponsiblefor the following duties:

• Create an exceptional first impression by welcoming guests with warmth, professionalism, and personalized attention, addressing each guest by name.
• Deliver bespoke massage therapies and body treatments to the highest standards, in strict accordance with the spa’s treatment protocols and training guidelines.
• Consistently uphold the luxury service standards of the spa and hotel, ensuring every guest experience is refined, seamless, and memorable.
• Conduct professional consultations to understand guest needs and recommend suitable treatments, enhancements, and aftercare to optimize results and satisfaction.
• Ensure treatment rooms, equipment, and products are immaculately prepared, sanitized, and presented before and after each service.
• Maintain the highest standards of cleanliness, hygiene, and ambiance throughout all spa and treatment areas.
• Accurately update therapist logbooks, treatment records, and guest preferences to support personalized service.
• Participate in ongoing training, refresher programs, and skill enhancement initiatives to continuously refine expertise and service excellence.
• Adhere fully to spa and hotel policies, procedures, health and safety standards, and professional ethics.

As a Spa Therapist, weexpectfrom you:

• Previous experience in the same role in a luxury hotel is required, resort experience is a plus
• Strong and Excellent interpersonal and communication skills with a focus on delivering personalized guest service
• Fluency in English required; additional languages is an advantage

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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