Lobby Hostess - InterContinental Abu Dhabi

InterContinental Hotels Group; Abu Dhabi; On-site; AED 56,000 - 89,000; Full time

Benefits offered by this job

Room discounts

Training programs

Job summary

InterContinental Abu Dhabi is seeking a warm, confident Lobby Hostess to be the first friendly face guests meet. You will greet arrivals, assist with inquiries, and coordinate with Front Office, Concierge, Guest Relations and other teams to ensure a seamless welcome.

The ideal candidate has luxury hotel experience, exceptional English, a polished appearance, and a passion for anticipating guest needs, delivering personalized service, and upholding the InterContinental standard.

Qualifications

• Previous guest-facing experience in a luxury hotel or hospitality setting.
• Experience in Front Office, Guest Relations, Concierge or similar role is a plus.
• Excellent communication and interpersonal skills.
• Warm, confident, approachable and professional personality.
• Strong guest service skills with ability to anticipate needs.
• Knowledge of luxury hospitality standards and guest expectations.
• Ability to stay calm and professional with multiple requests.
• Attention to detail and proactive service mindset.
• Professional appearance and grooming standards.

Responsibilities

• Greet guests warmly on arrival and during stay.
• Maintain a visible, approachable presence in the lobby.
• Assist guests with inquiries, directions, facilities, dining, and services.
• Recognize VIPs and loyalty members; support personalized experiences.
• Anticipate guest needs and proactively offer assistance.
• Support arrival/departure flow during busy periods.
• Coordinate with Front Office, Concierge, Bell Desk, Guest Relations and other teams to fulfill requests.
• Provide information on hotel facilities, promotions, events, and local attractions.
• Handle guest feedback professionally and relay to relevant teams.
• Keep lobby and guest areas welcoming, organized, and well-presented.

Skills

Guest service

Communication

Interpersonal skills

Front Office experience

Luxury hospitality knowledge

Multitasking

Grooming standards

English proficiency

Shift flexibility

Professional appearance

Job description

At InterContinental Abu Dhabi, we are passionate about creating memorable experiences for our guests through genuine hospitality, thoughtful service, and attention to detail. We are currently looking for a warm, confident, and service-oriented Lobby Hostess to join our team and be part of creating exceptional first impressions for our guests.

A little taste of your day-to-day:

As a Lobby Hostess, you will be one of the first points of contact for our guests and an important ambassador for InterContinental Abu Dhabi. You will create a welcoming atmosphere in the lobby, assist guests with their needs, and work closely with the Front Office, Concierge, Guest Relations, and other hotel teams to ensure a seamless guest experience.

• Welcoming and greeting guests warmly upon arrival and throughout their stay.
• Maintaining a visible and approachable presence in the hotel lobby.
• Assisting guests with general enquiries, directions, hotel facilities, restaurants, and services.
• Recognizing returning guests, VIPs, and IHG One Rewards members and supporting the delivery of personalized experiences.
• Anticipating guest needs and proactively offering assistance whenever required.
• Supporting the arrival and departure experience, particularly during busy periods.
• Coordinating closely with Front Office, Concierge, Bell Desk, Guest Relations, Housekeeping, Food & Beverage, and other departments to respond to guest requests.
• Providing guests with information about hotel facilities, dining options, promotions, events, and local attractions.
• Assisting guests with restaurant enquiries and reservations when required.
• Handling guest feedback and concerns professionally and ensuring they are communicated to the appropriate team member for prompt follow-up.
• Ensuring the lobby and guest-facing areas remain welcoming, organized, and presentable at all times.
• Paying attention to guest preferences and special occasions to help create thoughtful and memorable experiences.
• Supporting VIP arrivals, group movements, special events, and other hotel activities when required.
• Maintaining professional grooming and presentation standards at all times.
• Demonstrating IHG values through positive, genuine, and professional interactions with guests and colleagues.

What we need from you:

• Previous experience in a guest-facing role within a luxury hotel or hospitality environment.
• Experience in Front Office, Guest Relations, Concierge, or a similar position would be an advantage.
• Excellent communication and interpersonal skills.
• A warm, confident, approachable, and professional personality.
• Strong guest service skills with the ability to anticipate and respond to guest needs.
• Good knowledge of luxury hospitality standards and guest expectations.
• The ability to remain calm and professional while handling multiple guest requests.
• Strong attention to detail and a proactive approach to service.
• A professional appearance and strong grooming standards.
• Flexibility to work different shifts, including weekends and public holidays.
• Good command of English; additional languages would be an advantage.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the teamthe room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeingframework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.