Spa Receptionist

FIVE Hotels and Resorts; Dubai; On-site; AED 15,000 - 21,000; Full time

Job summary

FIVE Hotels and Resorts in Dubai, United Arab Emirates, invites you to join our luxury Spa Team as part of a global lifestyle powerhouse. You’ll uphold premium service standards, manage guest experiences with precision, and contribute to creating a serene, five-star environment across high-end spa operations.

This role emphasizes safety, professionalism, and a hands-on attitude, with a clear path for growth within a renowned hospitality brand across distinctive destinations.

Qualifications

• Luxury spa service standards
• Guest-centric hospitality
• Health and safety awareness

Responsibilities

• Previous experience in the Spa Industry with luxury service standards.
• Take ownership of duties and tasks with a delivered FIVE-star experience.
• Be an integral part of the FIVE Tribe, pushing boundaries.
• Safely use and maintain spa equipment.
• Ensure Health and Safety regulations and best practices.
• Promote spa services, treatments, and retail products.
• Open/close the spa punctually and manage guest records.

Job description

Dubai, United Arab Emirates | Posted on 09/04/2026

This Isn't Just A Role - It's APosition Within A Global Lifestyle Powerhouse.

At The Group, you'll operate at the crossroads ofculture, entertainment, and commercial ambition - contributing to an ecosystemthat spans hospitality, entertainment, real estate, and beyond.

The Opportunity

A Platform for Those Who Deliver.

Whetheryou're in a frontline role, a specialist function, or a leadership position,every role presents an opportunity to make a meaningful impact.

Compensation

• A fixed monthly salary ofAED 1,600offered as part of this exciting career opportunity.
  

Roles and Responsibilities

You Take Ownership. You Deliver WithPrecision.

Youapproach your responsibilities with discipline, a clear understanding of whatthe business requires, and a consistent attention to quality - workingcollaboratively and focused, at all times, on delivering meaningful output.

• Previous experience in theSpa Industry will be Advantageous, demonstrating a Strong Commitment to LuxuryService Standards.
  
• Creative Solutions and takesOwnership of all duties and tasks assigned, while ensuring an unparalleledJourney at FIVE.
  
• Becomes an integral part ofthe FIVE Tribe, constantly pushing boundaries and setting new standards as adedicated ‘FIVER.’
  
• Strong familiarity with andunderstanding of how to Safely Use and Maintain Spa equipment.
  
• Comprehensive understandingof Health and Safety Regulations, Safety Standards, and Best Practices in SpaOperations.
  
• Executes tasks with aCommitment to Safety, exercising prudence and maintaining an organised workenvironment to ensure a Secure and Tranquil experience for Guests.
  
• Remarkable Time Managementand Multi-Tasking skills to deliver a ‘FIVE-Star’ Experience for our Guests,even under pressure.
  
• A hands-on attitude, fuelledby a ‘Can-Do!’ Spirit.
  
• Answers telephone callsPromptly and with ‘FIVE-Styled’ flair, providing Guests with Preciseinformation.
  
• Handles Guests' questions andconcerns with Utmost Professionalism and Courtesy, setting the Gold Standard inLuxury Service.
  
• Provides Bespoke guidance toGuests regarding the Procedures at the Spa.
  
• Assists in gathering GuestFeedback on Service Quality to elevate Service Standards to the Next Level.
  
• Ensures that all check-in,check-out, and payment Procedures are Meticulously handled in accordance withFIVE’s Industry-Leading policies.
  
• Opens and closes the SpaPunctually and Efficiently.
  
• Maintains comprehensiveRecords of all Guests.
  
• Maintains a Lavish Receptionarea that is Impeccably Clean and Welcoming for Guests.
  
• Ensures a Stunning Front Deskarea that is clean, organised, and conducive to Smooth movement.
  
• Monitors and ReportsMaintenance needs Promptly to ensure all Spa operations are Top-Notch.
  
• Promotes Award-Winning SpaServices actively, including spa treatments, services, sessions, and retailproducts, along with programmes, promotions, and discounts.
  

What Success Looks Like

Be Part of an Organisation ThatRecognises Delivery and Rewards Growth.

You'llbe part of a global, fast-growing business operating across some of the mostdistinctive destinations in the industry, working alongside a diverse,multicultural team united by shared standards, at a pace that supports realdevelopment and where consistent delivery is recognised across every function,brand, and territory.

You recognise how your work affects thewider team, the guest, and the business, and you act accordingly.

YouRepresent the Brand

Inevery interaction, whether with a guest, a colleague, or a partner, youconduct yourself as a representative of the brand.

You Own It

You assume full responsibility for whatfalls within your remit, and you see it through to completion with minimaloversight.

You Deliver

Yourwork is accurate, timely, and consistently meets the standard expected, whileunderstanding how it connects to the wider business, team output andcommercial results.

You Grow

You receive feedback constructively,develop your capabilities with intent, and approach every challenge as anopportunity to improve.

Ready to Join the Tribe?

If You Want to Play at the HighestLevel, We’d Like to Hear from You.