Spa Receptionist

FIVE Hotels & Resorts; Dubai; On-site; AED 15,000 - 21,000; Full time

Job summary

FIVE Hotels & Resorts is seeking a luxury spa professional to deliver a Five‑Star guest journey. You will assist in maintaining spa operations, welcoming guests and ensuring service excellence with careful attention to safety and quality. The role emphasizes ownership and a premium guest experience in a high-end hospitality setting.

Experience in luxury spa environments, strong time management, and the ability to promote spa services are key to success in this frontline position.

Qualifications

• Previous experience in the Spa Industry will be advantageous.
• Demonstrates a strong commitment to luxury service standards.
• Understanding of safety regulations and best practices in spa operations.
• Strong time management and multi-tasking skills for a Five‑Star guest experience.

Responsibilities

• Safely operate and maintain spa equipment.
• Deliver Five-Star guest experiences through quality service.
• Answer calls with Five‑Styled flair and provide precise information.
• Ensure check-in, check-out, and payment procedures are meticulously handled.
• Promote spa treatments, services and retail products.
• Maintain a clean, welcoming reception area.

Skills

Spa industry experience

Health & Safety awareness

Time management

Guest service excellence

Job description

Your Journey Starts Here.

This Isn't Just A Role - It's A Position Within A Global Lifestyle Powerhouse.

At The Group, you'll operate at the crossroads of culture, entertainment, and commercial ambition - contributing to an ecosystem that spans hospitality, entertainment, real estate, and beyond.

The Opportunity

A Platform for Those Who Deliver.

Whether you're in a frontline role, a specialist function, or a leadership position, every role presents an opportunity to make a meaningful impact.

Compensation

• A fixed monthly salary of AED 1,600 offered as part of this exciting career opportunity.

Roles and Responsibilities

You Take Ownership. You Deliver With Precision.

You approach your responsibilities with discipline, a clear understanding of what the business requires, and a consistent attention to quality - working collaboratively and focused, at all times, on delivering meaningful output.

• Previous experience in the Spa Industry will be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards.
• Creative Solutions and takes Ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
• Becomes an integral part of the FIVE Tribe, constantly pushing boundaries and setting new standards as a dedicated 'FIVER'.
• Strong familiarity with and understanding of how to Safely Use and Maintain Spa equipment.
• Comprehensive understanding of Health and Safety Regulations, Safety Standards, and Best Practices in Spa Operations.
• Executes tasks with a Commitment to Safety, exercising prudence and maintaining an organised work environment to ensure a Secure and Tranquil experience for Guests.
• Remarkable Time Management and Multi-Tasking skills to deliver a 'FIVE-Star' Experience for our Guests, even under pressure.
• A hands-on attitude, fuelled by a 'Can-Do!' Spirit.
• Answers telephone calls Promptly and with 'FIVE-Styled' flair, providing Guests with Precise information.
• Handles Guests' questions and concerns with Utmost Professionalism and Courtesy, setting the Gold Standard in Luxury Service.
• Provides Bespoke guidance to Guests regarding the Procedures at the Spa.
• Assists in gathering Guest Feedback on Service Quality to elevate Service Standards to the Next Level.
• Ensures that all check-in, check-out, and payment Procedures are Meticulously handled in accordance with FIVE's Industry-Leading policies.
• Opens and closes the Spa Punctually and Efficiently.
• Maintains comprehensive Records of all Guests.
• Maintains a Lavish Reception area that is Impeccably Clean and Welcoming for Guests.
• Ensures a Stunning Front Desk area that is clean, organised, and conducive to Smooth movement.
• Monitors and Reports Maintenance needs Promptly to ensure all Spa operations are Top-Notch.
• Promotes Award-Winning Spa Services actively, including spa treatments, services, sessions, and retail products, along with programmes, promotions, and discounts.

What Success Looks Like

Be Part of an Organisation That Recognises Delivery and Rewards Growth.

You'll be part of a global, fast-growing business operating across some of the most distinctive destinations in the industry, working alongside a diverse, multicultural team united by shared standards, at a pace that supports real development and where consistent delivery is recognised across every function, brand, and territory.

You Connect

You recognise how your work affects the wider team, the guest, and the business, and you act accordingly.

You Represent the Brand

In every interaction, whether with a guest, a colleague, or a partner, you conduct yourself as a representative of the brand.

You Own It

You assume full responsibility for what falls within your remit, and you see it through to completion with minimal oversight.

You Deliver

Your work is accurate, timely, and consistently meets the standard expected, while understanding how it connects to the wider business, team output and commercial results.

You Grow

You receive feedback constructively, develop your capabilities with intent, and approach every challenge as an opportunity to improve.