Front Office Supervisor

FIVE Hotels and Resorts; Dubai; On-site; AED 28,000 - 34,000; Full time

Job summary

FIVE Hotels and Resorts in Dubai seeks a Front Office professional to deliver sensational guest experiences. You will oversee reception operations, check-in/out, and collaborate with other departments to uphold FIVE’s service standards.

The role requires 2–3 years in Front Office in hospitality or retail, English fluency, strong communication, and familiarity with Opera PMS. You’ll lead by example, upsell services, and maintain grooming and brand standards.

Qualifications

• 2–3 years in Front Office within a Hotel, Leisure, or Retail.
• Fluent in English; multi-language skills preferred.
• Excellent communication and guest service standards.
• Strong organizational and leadership abilities.
• Proactive, detail-oriented, with a focus on guest experiences.

Responsibilities

• Oversee efficient Front Office operations for check-in/check-out.
• Provide exceptional guest service and handle guest requests.
• Lead and inspire the FIVE Tribe to high service standards.
• Promote upselling of FIVE services and experiences.
• Maintain grooming standards and adherence to brand guidelines.

Skills

Front Office

Hotel operations

English fluency

Communication skills

Leadership

Customer service

Upselling

Tools

Opera PMS

Word/Excel/Outlook

Job description

Dubai, United Arab Emirates | Posted on 09/07/2026

This Isn't Just A Role - It's APosition Within A Global Lifestyle Powerhouse.

At The Group, you'll operate at the crossroadsofculture, entertainment, and commercial ambition - contributing to an ecosystemthat spans hospitality, entertainment, real estate, and beyond.

The Opportunity

A Platform for Those Who Deliver.

Whetheryou're in a frontline role, a specialist function, or a leadership position,every role presents an opportunity to make a meaningful impact.

Compensation

• A fixed monthly salary ofAED 2,800offered as part of this exciting career opportunity.
  

Roles and Responsibilities

You Take Ownership. You Deliver WithPrecision.

Youapproach your responsibilities with discipline, a clear understanding of whatthe business requires, and a consistent attention to quality - workingcollaboratively and focused, at all times, on delivering meaningful output.

• A proven track record of 2-3years in Front Office within a Hotel, Leisure or Retail, delivering sensationalExperiences synonymous with FIVE's award-winning Service Quality.
  
• A Welcoming and EnthusiasticEnergy that sets the tone for a Sensational Guest Experience.
  
• An elevated and energeticConversationalist, engaging Guests with lively discussions.
  
• Impeccable communicationskills, both verbal and written, with fluency in English (Proficiency inmultiple languages is preferred).
  
• Computer literacy, with amastery of Word, Excel, and Outlook, while possessing an exceptional knowledgeof Hotel PMS, specifically Opera.
  
• Next-Level Organisational andLeadership skills, effectively leading and inspiring the FIVE Tribe to NewHeights
  
• Skills in Improving CustomerSatisfaction and Driving Profitability, showcasing a commitment toIndustry-Leading Standards.
  
• A Proactive Nature, coupledwith a meticulous Eye for Detail, ensures every aspect of the Operation isperfectly curated
  
• 'FIVE-Styled' Visionarythinking by finding creative solutions, while taking Ownership for all dutiesand tasks assigned.
  
• A teamwork-oriented mindset,fostering Collaboration and Cooperation among FIVE Tribe Members to achievecollective success.
  
• Flexibility to work a varietyof shifts, including weekends and holidays, based on the requirements of theHotel.
  
• A hands-on attitude, fuelledby a 'Can-Do!' Spirit.
  
• Arrives to work promptly,always adhering to FIVE's Grooming Standards and maintaining a polished,'FIVE-Styled' appearance.
  
• Oversees the EfficientOperations of reception, ensuring an Exquisite Check-in and Check-outExperience for Guests.
  
• Provides support to teammembers in handling Guest requests and inquiries, aiming for Sensational GuestSatisfaction.
  
• Keeps the Front OfficeManager and Reception Supervisors fully informed about any Relevant Feedbackfrom Guests, maintaining a Gold Standard of service.
  
• Always exhibits the HighestStandard of Customer Service, offering Bespoke assistance to meet Guest needs.
  
• Advises relevant Departmentsabout Special Events or VIP Guests in the hotel, whether for events or generalaccommodations, ensuring a Remarkable Experience.
  
• Possesses a 'FIVE-Star'knowledge of all hotel Room Categories, Room Rates, Packages, Promotions, andother Product Knowledge, essential for Daily Duties.
  
• Maintains a watchful eye onthe Appearance, Grooming Standards, and Performance of the Front Office Team,emphasising training and teamwork for a truly 'FIVE-Styled' experience.
  
• Strategically maximises RoomOccupancy and utilises Upselling Techniques to promote FIVE's SensationalServices and Facilities.
  
• Ensures Fellow Front Office'FIVERs' have Expert Knowledge of Room Types, Hotel Facilities, Dining Venues,Shop Hours, Function Rooms, and Daily Events, maintaining an Impeccable Levelof Awareness.
  
• Demonstrates positiveLeadership Characteristics, which inspire FIVE Tribe Members to ExceedExpectations.
  
• Adheres to Legal Requirementsregarding Fire Safety, Bomb Threats, and Health and Safety, ensuring a Boundary-Breaking Level of Compliance.
  
• Anticipates and caters toGuests' needs, delivering Exquisite service that Elevates Guest Satisfaction.
  
• Strives for Top-NotchService, embracing the Disruptive and Visionary approach that makes FIVE anIndustry-Leading Lifestyle Destination.
  
• Adheres to FIVE's Remarkablebrand standards, ensuring a Boundary-Breaking experience.
  
• Collaborates with otherDepartments, promoting a Positive Culture and cultivating a Next-Level 'Vibe atFIVE.'
  
• Adheres to Legal Requirementsregarding Fire Safety, Bomb Threats, and Health and Safety, ensuring a Boundary-Breaking Level of Compliance.
  
• Attends required training sessions to stay atthe Cutting Edge of their profession.
  
• Upholds professionalconfidentiality, safeguarding FIVE's Trade Secrets with integrity.
  
• Maintains a 'FIVE-Star'Awareness of Concierge Desk, Business Center, Guest Relations, and Loyalty Clubpolicies and procedures to offer an Award-Winning Experience.
  
• Executes all tasks Efficiently and Thoroughly, in line withFIVE's Highest Expectations.
  

What Success Looks Like

Be Part of an Organisation ThatRecognises Delivery and Rewards Growth.

You'llbe part of a global, fast-growing business operating across some of the mostdistinctive destinations in the industry, working alongside a diverse,multicultural team united by shared standards, at a pace that supports realdevelopment and where consistent delivery is recognised across every function,brand, and territory.

You recognise how your work affects thewider team, the guest, and the business, and you act accordingly.

YouRepresent the Brand

Inevery interaction, whether with a guest, a colleague, or a partner, youconduct yourself as a representative of the brand.

You Own It

You assume full responsibility for whatfalls within your remit, and you see it through to completion with minimaloversight.

You Deliver

Yourwork is accurate, timely, and consistently meets the standard expected, whileunderstanding how it connects to the wider business, team output andcommercial results.

You Grow

You receive feedback constructively,develop your capabilities with intent, and approach every challenge as anopportunity to improve.