Spa Reception Team Lead — Guest Experience & Ops

AccorHotel; Dubai; On-site; AED 80,000 - 140,000; Full time

Job summary

AccorHotel in Dubai seeks a dedicated Spa Reception Supervisor to oversee daily operations and lead the front desk team.

You will ensure smooth appointment scheduling, maximize room utilization, and deliver outstanding guest service while handling inquiries with professionalism. The role includes coaching staff, managing cash handling, and contributing to sales targets through promotion of treatments and retail products.

Qualifications

• Experience supervising spa reception or front desk teams.
• Strong knowledge of spa operations and booking systems.
• Excellent communication and leadership skills.
• Organized and able to multitask in a fast-paced environment.
• Customer-focused with professional appearance.
• Ability to work flexible hours including weekends and holidays.

Responsibilities

• Supervise spa reception team during daily operations.
• Schedule appointments and maximize treatment room utilization.
• Deliver guest service and handle inquiries or complaints professionally.
• Conduct team briefings and provide coaching.
• Monitor daily revenue, cash handling and booking accuracy.
• Promote spa packages and retail products to meet sales targets.
• Maintain cleanliness and organization of reception and retail areas.
• Prepare daily reports and assist with inventory control.

Skills

Spa operations knowledge

Front office supervision

Booking systems

Leadership

Customer service

Tools

Spa management software

Job description

AccorHotel in Dubai seeks a dedicated Spa Reception Supervisor to oversee daily operations and lead the front desk team.

You will ensure smooth appointment scheduling, maximize room utilization, and deliver outstanding guest service while handling inquiries with professionalism. The role includes coaching staff, managing cash handling, and contributing to sales targets through promotion of treatments and retail products.