Lux Spa Supervisor — Guest Experience & Ops Lead

The First Group Hospitality; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

The First Group Hospitality in Dubai seeks an experienced Spa Supervisor to lead daily spa operations across a luxury property. You will supervise therapists, ensure SOP compliance, and uphold service standards.

The role requires strong leadership, excellent communication, and the ability to multitask under pressure, with a background in spa treatments and knowledge of KPI and sales performance.

Qualifications

• Minimum 2 years’ experience in a supervisory or senior therapist role in a luxury spa.
• Strong knowledge of spa treatments, product houses, and guest service standards.
• Excellent communication and leadership skills.
• Ability to multitask and remain calm under pressure.
• Financial awareness with basic understanding of spa KPIs and sales performance.

Responsibilities

• Supervise daily spa operations and ensure adherence to SOPs.
• Monitor cleanliness, hygiene, and readiness of treatment rooms and public areas.
• Oversee stock levels of professional products, linens, and amenities; coordinate replenishment.
• Ensure proper use and care of spa equipment and treatment tools.
• Assist the Wellness Manager with operational reporting and audits.
• Greet and engage with guests, ensuring a warm and professional welcome.
• Manage appointment scheduling and ensure seamless guest journeys.
• Handle guest concerns or feedback promptly, escalating when necessary.
• Support the delivery of personalized spa experiences and service recovery.
• Supervise and support therapists, receptionists, and attendants during shifts.
• Ensure team members follow service protocols, grooming standards, and professional conduct.
• Conduct on-the-job training and coaching as directed by the Wellness Manager.
• Assist in preparing rosters, ensuring adequate coverage during peak periods.
• Promote upselling of spa treatments, packages, and retail products.
• Monitor daily treatment and retail performance; provide feedback to the Wellness Manager.
• Support retail inventory control and monthly stocktaking.
• Assist with the execution of spa promotions and seasonal offers.

Skills

Spa supervision experience

Spa treatments knowledge

Guest service standards

Leadership

Communication

Multitasking under pressure

Spa KPI & sales awareness

Education

Professional spa therapy qualification

Management or training certifications

Job description

The First Group Hospitality in Dubai seeks an experienced Spa Supervisor to lead daily spa operations across a luxury property. You will supervise therapists, ensure SOP compliance, and uphold service standards.

The role requires strong leadership, excellent communication, and the ability to multitask under pressure, with a background in spa treatments and knowledge of KPI and sales performance.