Senior Guest Relations Executive - Guest Relations - Jumeirah Zabeel Saray

Jumeirah; Dubai; On-site; AED 180,000 - 260,000; Full time

Benefits offered by this job

Supportive workplace

Learning & development

Internal mobility

Colleague discounts

Shared accommodation

Healthcare & life insurance

Annual leave & flights

Performance-based incentives

Tax-free salary AED

Job summary

Jumeirah Zabeel Saray in Dubai is seeking a Senior Guest Relations Executive to lead the Guest Relations team and ensure seamless arrivals, departures, and personalized service. The role emphasizes shift briefings, guest warmth, and proactive problem resolution across front desk operations.

The ideal candidate will have 2–3 years in guest relations, a high school diploma (hospitality degree preferred), strong English, and leadership skills to uphold Jumeirah's renowned service standards.

Qualifications

• 2–3 years of Guest Relations and Front Office experience, with potential supervisory exposure.
• High School Diploma required; Hospitality Diploma/Degree preferred.
• Strong knowledge of Front Office procedures and guest arrivals/departures.
• Excellent leadership, communication, and interpersonal skills.
• Fluency in English; other languages are advantageous.

Responsibilities

• Lead and motivate the Guest Relations team to deliver seamless arrivals, departures and personalized service.
• Brief colleagues at the start of each shift to clarify roles and expectations.
• Greet all guests warmly and professionally to set the tone for exceptional service.
• Monitor daily operations and resolve delays or guest concerns to maintain front desk performance.
• Maintain records and prepare shift reports for smooth handovers and decision making.

Skills

Guest relations

Front office operations

Team leadership

English proficiency

Education

High School Diploma

Hospitality diploma/degree

Tools

Front Office systems

Job description

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Zabeel Saray

Jumeirah Zabeel Saray is an exclusive beachside resort located in the west crescent of Palm Jumeirah in Dubai. Inspired by the palaces of the Ottoman Empire, the resort is home to the award-winning Talise Ottoman Spa, a curated selection of restaurants, and family-friendly experiences. Guests can also enjoy water sports, with a private jetty offering shuttle boat transfers to and from the mainland of Dubai.

About the Job

An exciting opportunity has arisen for a Senior Guest Relations Executive to join the Jumeirah Zabeel Saray team. The main duties and responsibilities of this role include:

• Lead and motivate the Guest Relations team to deliver seamless guest arrivals, departures, and personalized service throughout the stay.
• Brief colleagues at the beginning of each shift, ensuring roles, priorities, and service expectations are clearly communicated.
• Ensure all guests and visitors are greeted warmly and professionally, setting the tone for exceptional service from the moment of arrival.
• Monitor and assist with daily operations, proactively resolving any service delays, guest concerns, or system disruptions to maintain smooth front desk performance.
• Maintain accurate records and prepare shift reports to support efficient handovers and informed decision-making.

Conduct regular checks to ensure service quality, adherence to policies, and compliance with hospitality standards across all front desk functions.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 2–3 years of experience in Guest Relations and Front Office operations, preferably within an international hospitality environment, with previous supervisory or leadership experience.
• High School Diploma is required; a Diploma or Degree in Hotel Management, Hospitality Management, or a related field is preferred.
• Strong knowledge of Front Office systems and procedures, with the ability to manage guest arrivals, departures, guest relations, and daily operational requirements.
• Excellent leadership, communication, and interpersonal skills, with the ability to motivate team members, resolve guest concerns, and deliver exceptional service standards.
• Fluency in English is required; proficiency in additional languages such as Arabic, Russian, German, French, Spanish, Mandarin, or Italian would be an advantage.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)