Spa Guest Services Executive - Luxury Resort Experience

Dubai Holding LLC; Abu Dhabi; On-site; AED 39,000 - 78,000; Full time

Benefits offered by this job

Inclusive work environment

Learning & Development programmes

Internal mobility opportunities

Colleague discounts on food, beverage,

Company-provided shared accommodation

Healthcare and life insurance

Paid annual leave and flights home

Performance-based incentives

Tax-free salary in AED

Job summary

Jumeirah Saadiyat Island in Abu Dhabi is seeking a Guest Services Executive - SPA to join our luxury spa team. Deliver a unique and outstanding guest experience with a friendly, professional demeanour and in‑depth knowledge of spa services and facilities.

You will welcome guests, handle bookings and billing, upsell spa offerings, and respond promptly to guest feedback to ensure high satisfaction. The ideal candidate holds a Higher Secondary School certificate, strong communication, stamina, and

Qualifications

• Higher Secondary School certificate or country specific certification.
• Strong communication and interpersonal skills.
• Ability to lift and move heavy luggage and stand for long periods.
• Team player with accuracy and attention to detail.
• Reliable, honest and sincere with high energy.

Responsibilities

• Deliver a unique and outstanding experience to all guests, maintaining a friendly and professional demeanor in every interaction.
• Welcome and orient guests, providing efficient and effective guest service at all times.
• Possess and maintain in‑depth knowledge of spa services, treatments, facilities, and products, addressing all guest inquiries accurately.
• Guide, promote, and upsell spa services and products where appropriate, contributing to increased revenue and repeat business.
• Handle bookings, scheduling, and billing efficiently, using the relevant systems and applications.
• Actively manage guest feedback and requests, ensuring prompt and professional resolution to maintain high satisfaction levels

Skills

Strong communication

Interpersonal skills

Team player

Attention to detail

Physical stamina

Education

Higher Secondary School certificate

Job description

Jumeirah Saadiyat Island in Abu Dhabi is seeking a Guest Services Executive - SPA to join our luxury spa team. Deliver a unique and outstanding guest experience with a friendly, professional demeanour and in‑depth knowledge of spa services and facilities.

You will welcome guests, handle bookings and billing, upsell spa offerings, and respond promptly to guest feedback to ensure high satisfaction. The ideal candidate holds a Higher Secondary School certificate, strong communication, stamina, and