Spa Front Desk

HUMAN-AI-Z Nexus Technology; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Confidentiel is seeking a Spa Front Desk professional for a full-time, on-site role in Dubai, UAE. You will welcome guests, manage check-in/out, schedule appointments, and handle inquiries. The position requires handling payments, maintaining booking records, and coordinating with therapists to ensure timely service.

You will also explain spa services and promotions, manage guest requests, and uphold the spa’s professional standards in a busy environment.

Qualifications

• Experience in hospitality, spa, or hotel front desk is beneficial.
• Fluency in English required; additional languages are an advantage.

Responsibilities

• Welcome guests and manage check-in/check-out processes.
• Schedule and confirm appointments; answer phone and in-person inquiries.
• Process payments and maintain booking records in the system.
• Coordinate with therapists and staff to ensure smooth operations.
• Explain spa services and promotions; handle guest requests.
• Maintain a clean, organized reception area and uphold professional standards.

Skills

Customer service

Front office

Phone etiquette

Scheduling

Basic computer skills

Tools

Scheduling/POS systems

Job description

Role Description

The Spa Front Desk role at Confidentiel is a full-time, on-site position based in Dubai, United Arab Emirates. The front desk team member welcomes guests, manages check-in and check-out procedures, schedules and confirms appointments, and answers phone and in-person inquiries. Daily tasks include handling payments, maintaining accurate records in the booking system, and coordinating with therapists and other staff to ensure smooth operations and timely service. The role also involves explaining spa services and promotions, managing guest requests, and supporting a clean, organized reception area. The person in this role is expected to provide courteous, efficient customer service and uphold the spa’s professional standards.

Qualifications

• Candidates should possess strong customer-facing skills, including Customer Service and Communication abilities.
• Candidates should possess front office skills, including Receptionist Duties and Phone Etiquette.
• Candidates should possess basic technical skills, including Computer Literacy and the ability to work with scheduling or point-of-sale systems.
• Previous experience in hospitality, spa, or hotel front desk roles is beneficial.
• Fluency in English is required; additional languages are an advantage.
• Strong organizational skills, attention to detail, and a professional, calm demeanor in busy environments are preferred.
• Ability to work flexible hours, including evenings and weekends, as required by spa operations.