Spa Manager (Russian-speaker)

Accorhotel; Fujairah; On-site; AED 279,000 - 424,000; Full time

Job summary

Accorhotels Fujairah invites an experienced Spa Manager to lead all aspects of the spa, from daily operations to strategic initiatives that elevate guest experience in a luxury setting.

You will mentor staff, manage budgets and inventory, and collaborate with other resort teams to ensure exceptional service, safety, and profitability while upholding the Fairmont brand promise and multicultural guest engagement.

The role requires strong leadership, analytical thinking, and a passion for wellness.

Qualifications

• Proven experience in spa or wellness facility in 5-star hotel with a track record of successfully leading operations and achieving business objectives.
• Strong interpersonal and communication skills; able to engage with employees, guests and external partners.
• Demonstrated leadership with recruitment, training, development, and performance management.
• Service-oriented mindset with meticulous attention to detail and commitment to delivering exceptional guest experiences.
• Excellent organizational and time management skills in a fast-paced environment.
• Financial acumen with experience in budget management, cost control and revenue optimization.
• Analytical mindset to evaluate market trends, interpret data and make informed decisions.
• Strong problem-solving and decision-making skills with the ability to work independently.
• Flexibility and adaptability to evolving business needs.
• Multicultural awareness and ability to work with diverse teams and clientele.
• Self-motivated, energetic and goal-oriented with a passion for wellness and guest satisfaction.
• Presentation and influencing skills to communicate ideas and drive stakeholder buy-in.
• Knowledge of spa treatments and wellness services; industry standards is desirable.
• Proficiency in spa management software and Microsoft Office applications.

Responsibilities

• Manage all spa operations and facilities to ensure optimal efficiency, safety, and compliance with SOPs and brand guidelines.
• Lead, mentor and develop spa staff through communication, performance management and professional development initiatives.
• Establish and implement proactive strategic initiatives to market spa products and services, driving revenue growth and guest satisfaction.
• Conduct regular performance reviews of therapist schedules, treatment room utilization and staff productivity.
• Maintain knowledge of competitors, including locations, offerings, pricing, and market positioning.
• Analyze business trends and global spa market developments to adapt strategies and maintain competitive advantage.
• Oversee monthly inventory checks and manage procurement to optimize costs without compromising quality.
• Ensure consistent implementation of quality assurance standards and audit requirements across spa areas.
• Cultivate strong relationships with internal departments and external stakeholders representing the spa and resort brand values.
• Maintain knowledge of spa treatments and wellness services to provide expert guidance and recommendations.
• Carry out additional duties as assigned by management.
• Embrace the Fairmont brand promise and luxury in all interactions.
• Foster an inclusive environment where every individual feels valued and respected.

Skills

Leadership

Staff development

Communication

Guest experience

Budget management

Data analysis

Multicultural awareness

Problem solving

Time management

Influencing

Tools

Spa management software

Microsoft Office

Job description

We are seeking an experienced and visionary Spa Manager to lead our spa this role you will oversee all aspects of spa management from daily operations and staff leadership to strategic initiatives and guest experience excellence. You will serve as a brand ambassador fostering a culture of wellness and exceptional service while driving operational efficiency and profitability. This is an exciting opportunity to innovate and elevate our spa offerings in a dynamic multicultural hospitality environment.

• Manage all spa operations and facilities to ensure optimal efficiency safety and compliance with standard operating procedures and brand guidelines
• Lead mentor and develop spa staff through effective communication performance management and professional development initiatives that foster a supportive and inclusive team environment
• Establish and implement proactive strategic initiatives to market spa products and services driving revenue growth and guest satisfaction
• Conduct regular performance reviews of therapist schedules treatment room utilization and staff productivity to maximize yield potential and operational efficiency
• Maintain comprehensive knowledge of competitors including their locations product offerings pricing strategies and market positioning to inform business decisions
• Analyze business trends and global spa/wellness market developments to adapt strategies and maintain competitive advantage
• Oversee monthly inventory checks control inventory levels and manage procurement to optimize costs without compromising quality
• Ensure consistent implementation of quality assurance standards and audit requirements across all spa areas reviewing scores and monitoring progress against targets
• Cultivate strong relationships with internal departments and external stakeholders representing the spa and resort brand values with professionalism and transparency
• Maintain an extensive knowledge of spa treatments wellness services and industry best practices to provide expert guidance and recommendations
• Carry out additional duties and responsibilities as assigned by the management team
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions
• Foster an inclusive environment where every individual feels valued and respected

Qualifications :

• Proven experience in spa or wellness facility in 5-star hotel with a track record of successfully leading operations and achieving business objectives
• Strong interpersonal and communication skills with the ability to effectively engage with employees at all levels guests and external partners
• Demonstrated leadership capabilities with experience in staff recruitment training development and performance management
• Service-oriented mindset with meticulous attention to detail and commitment to delivering exceptional guest experiences
• Excellent organizational and time management skills with the ability to prioritize multiple tasks in a fast-paced environment
• Financial acumen with experience in budget management cost control and revenue optimization
• Analytical mindset with the ability to evaluate market trends interpret data and make informed business decisions
• Strong problem-solving and decision-making skills with the ability to work independently and take initiative
• Flexibility and adaptability to embrace change and respond effectively to evolving business needs
• Multicultural awareness and sensitivity with the ability to work collaboratively with diverse teams and clientele
• Self-motivated energetic and goal-oriented with a passion for wellness and customer satisfaction
• Presentation and influencing skills to effectively communicate ideas and drive stakeholder buy-in
• Knowledge of spa treatments wellness services and industry standards is highly desirable
• Proficiency in spa management software and Microsoft Office applications is preferred

Remote Work :

No

Employment Type :

Full-time