Solution Sales Manager (IT Software Sales)

Adroit Technology LLC; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Adroit Technology LLC in the UAE is seeking an Account Management and Upselling specialist to manage and grow strategic customer relationships across UAE, Oman, Qatar, Kuwait, Bahrain and Saudi Arabia.

You will develop account plans, identify upsell opportunities, lead commercial discussions, coordinate with delivery and support teams, and maintain accurate CRM records to drive retention and long-term value.

Qualifications

• Relevant experience in account management and enterprise software or IT services sales.
• Strong relationship management, account planning, commercial negotiation, and stakeholder communication skills.
• GCC market experience preferred.

Responsibilities

• Manage assigned accounts and maintain relationships with business stakeholders, decision makers and procurement teams.
• Build account plans that identify customer priorities, growth opportunities and actions to strengthen retention.
• Identify and close upselling opportunities and develop both existing and new deals within the assigned portfolio.
• Lead commercial discussions, prepare proposals and negotiate agreements in coordination with relevant internal teams.
• Coordinate with delivery and support teams to track commitments, resolve escalations and support customer satisfaction.
• Maintain accurate CRM records, account reviews, opportunity pipelines and sales forecasts against assigned targets.

Skills

Relationship management

Account planning

Commercial negotiation

Stakeholder communication

Upselling opportunities

GCC market experience

Job description

Account Management and Upselling

Sales region UAE Oman Qatar Kuwait Bahrain and KSA

Role purpose

Manage and grow customer accounts through strong client relationships account planning and upselling Develop and close both existing and new deals while maintaining customer satisfaction and long term account value

Key responsibilities

• Manage assigned accounts and maintain relationships with business stakeholders decision makers and procurement teams
• Build account plans that identify customer priorities growth opportunities and actions to strengthen retention
• Identify and close upselling opportunities and develop both existing and new deals within the assigned portfolio
• Lead commercial discussions prepare proposals and negotiate agreements in coordination with relevant internal teams
• Coordinate with delivery and support teams to track commitments resolve escalations and support customer satisfaction
• Maintain accurate CRM records account reviews opportunity pipelines and sales forecasts against assigned targets

Experience and skills

Relevant experience in account management and enterprise software or IT services sales with evidence of growing existing accounts Strong relationship management account planning commercial negotiation and stakeholder communication skills Ability to identify upselling opportunities and coordinate across sales delivery and support GCC market experience is preferred

Targets and performance review

Review period Minimum target achievement Q1 50% of the assigned target H1 onwards 70% of the assigned target Additional measures include account revenue growth, upselling results, customer retention, pipeline quality and forecast accuracy. If the required quarterly target is not achieved, only one additional quarter will be considered as a notice period, particularly during the first two years of employment. Formal notice and subsequent employment decisions are subject to company policy, the employment contract and applicable local requirements