Software Support Technician for Retail & Restaurant

Omega Software; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Omega Software in Dubai seeks a dedicated Software Technician to join the technical support team, assisting retail and restaurant clients to maximize the value of our solutions.

You will troubleshoot issues, guide clients through features, install and update software, and collaborate with product teams to resolve complex problems.

This role requires strong communication, independence, and a client‑focused approach, with occasional evenings or weekends as needed.

Qualifications

• Experience in technical support or similar role.
• Strong communication and problem-solving skills.
• Knowledge of retail and restaurant operations is a plus.
• Willingness to work evenings or weekends occasionally.

Responsibilities

• Provide prompt technical support via phone, email, or chat.
• Diagnose and troubleshoot software issues, offering solutions.
• Assist with software installation, configuration, and updates.
• Escalate complex issues to development and product teams.
• Maintain detailed records of client interactions and resolutions.
• Train clients on software features and functionality.
• Coordinate with internal teams to meet client needs.

Skills

Technical support experience

Excellent communication

Problem solving

Education

IT certifications or training

Job description

Omega Software in Dubai seeks a dedicated Software Technician to join the technical support team, assisting retail and restaurant clients to maximize the value of our solutions.

You will troubleshoot issues, guide clients through features, install and update software, and collaborate with product teams to resolve complex problems.

This role requires strong communication, independence, and a client‑focused approach, with occasional evenings or weekends as needed.