IT Support Officer

featured.pk; Abu Dhabi; On-site; AED 60,000 - 85,000; Full time

Job summary

We are seeking a motivated IT Support Officer in Abu Dhabi to join our IT support team. You will provide first- and second-line technical support to employees, troubleshoot hardware and software issues, manage user accounts, and help ensure reliable day-to-day IT operations.

You will gain hands-on experience across IT support, systems, networks, and technical operations, with opportunities for growth in senior IT roles and exposure to cybersecurity and IT infrastructure.

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, Networking, or a related field (preferred).
• Previous IT support or help desk experience is a plus.
• Familiarity with Active Directory, Microsoft 365, and endpoint-management platforms is advantageous.
• Certifications such as CompTIA A+, Network+, Microsoft, or ITIL are an advantage.
• Knowledge of typical UAE workplace IT environments is a plus.
• Flexible working arrangements are desirable.

Responsibilities

• Provide first- and second-line IT support to users via phone, email, ticketing systems, or in person.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Install, configure, maintain, and troubleshoot computers, printers, mobile devices, and other IT equipment.
• Create, update, and manage IT support tickets and service requests.
• Assist with user account creation, password resets, permissions, and access management.
• Support Microsoft Windows, Microsoft 365, email, collaboration tools, and common business applications.
• Assist with network troubleshooting, Wi‑Fi connectivity, VPNs, and basic infrastructure support.
• Perform software installations, system updates, patches, and routine maintenance.
• Escalate complex technical issues to senior IT staff or external vendors when required.
• Maintain accurate IT asset inventories and equipment records.
• Assist with employee onboarding and offboarding from an IT perspective.
• Document technical issues, solutions, procedures, and knowledge‑base articles.
• Support backup, security, antivirus, and endpoint‑management activities.
• Monitor recurring issues and recommend improvements to IT services.
• Provide professional and timely technical support while maintaining a positive user experience.

Skills

Troubleshooting

Windows OS

Microsoft 365

Customer service

Documentation

Education

Diploma/Bachelor's in IT

Tools

Active Directory

Endpoint management

Remote support tools

Ticketing systems

Job description

We're looking for a motivated, customer-focused, and technically capable IT Support Officer to join our IT support team

In this role, you'll provide first- and second-line technical support to employees, troubleshoot hardware and software issues, manage user accounts, and help ensure reliable day-to-day IT operations. This is a great opportunity to develop hands-on experience across IT support, systems, networks, and technical operations

• Provide first- and second-line technical support to users via phone, email, ticketing systems, or in person
• Diagnose and resolve hardware, software, network, and connectivity issues
• Install, configure, maintain, and troubleshoot computers, printers, mobile devices, and other IT equipment
• Create, update, and manage IT support tickets and service requests
• Assist with user account creation, password resets, permissions, and access management
• Support Microsoft Windows, Microsoft 365, email, collaboration tools, and common business applications
• Assist with network troubleshooting, Wi‑Fi connectivity, VPNs, and basic infrastructure support
• Perform software installations, system updates, patches, and routine maintenance
• Escalate complex technical issues to senior IT staff or external vendors when required
• Maintain accurate IT asset inventories and equipment records
• Assist with employee onboarding and offboarding from an IT perspective
• Document technical issues, solutions, procedures, and knowledge‑base articles
• Support backup, security, antivirus, and endpoint‑management activities
• Monitor recurring issues and recommend improvements to IT services
• Provide professional and timely technical support while maintaining a positive user experience

What We're Looking For

• Strong troubleshooting and problem-solving skills
• Good understanding of Windows operating systems, hardware, software, and basic networking
• Familiarity with Microsoft 365 and common business applications
• Excellent customer service and communication skills
• Strong attention to detail and documentation abilities
• Ability to prioritise multiple support requests effectively
• Ability to work independently and as part of a team
• Patient, professional, and customer‑focused attitude
• Eagerness to learn new technologies and develop IT skills

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, Networking, or a related field (preferred)
• Previous experience in IT support, help desk, desktop support, or technical service is a plus
• Familiarity with ticketing systems, remote‑support tools, Active Directory, Microsoft 365, and endpoint‑management platforms is advantageous
• Certifications such as CompTIA A+, Network+, Microsoft, or ITIL are an advantage
• Knowledge of common UAE workplace IT environments is a plus
• Flexible working arrangements
• Gain hands‑on experience across IT support and technical operations
• Supportive and collaborative IT environment
• Opportunities for training, mentorship, and career development
• Exposure to hardware, software, networking, Microsoft 365, cybersecurity, and IT infrastructure
• Opportunities to progress into senior IT support, systems administration, or IT operations roles