Smart Building Customer Advisor

Johnson Controls; Dubai; On-site; AED 350,000 - 550,000; Full time

Job summary

Johnson Controls seeks an OpenBlue Customer Advisor to partner with customers, delivering value across onboarding, adoption, advocacy, and growth. You will train users, handle deployments, and guide enterprise clients through a matrix structure in a fast-paced, tech-driven environment.

The role emphasizes strong communication, organizational skills, and experience with OT in large facilities, aiming to maximize customer outcomes and long-term relationships.

Qualifications

• Bachelor’s degree in engineering, business, or related field.
• 8+ years experience in HVAC, building automation, energy management solutions, facility management, or building maintenance services.
• Hands-on experience with installation, deployment, or use of OT in medium to large facilities.
• Experience delivering user training, product demonstrations, and addressing operational questions to drive results.
• Excellent communication skills to work with customers or partners at all levels.
• Strong track record in customer relationship management with enterprise customers, supported by references.
• Extremely organized project management skills to manage multiple customers in your portfolio.

Responsibilities

• End-to-end delivery of customer value for OpenBlue solutions.
• Customer Onboarding: kickoff, deployment milestones, training, and scope validation.
• Adoption: build trust, monitor usage, and schedule regular check-ins.
• Advocacy: triage issues, provide training, and close feedback loops.
• Retention and Growth: identify further value, secure references, and drive new opportunities.

Skills

Communication skills

CRM experience

Project management

Organized

Matrix leadership

Self-directed learning

Process improvements

Education

Bachelor's degree

Job description

Johnson Controls seeks an OpenBlue Customer Advisor to partner with customers, delivering value across onboarding, adoption, advocacy, and growth. You will train users, handle deployments, and guide enterprise clients through a matrix structure in a fast-paced, tech-driven environment.

The role emphasizes strong communication, organizational skills, and experience with OT in large facilities, aiming to maximize customer outcomes and long-term relationships.