OpenBlue Customer Success Advisor

Johnson Controls India; Abu Dhabi; On-site; AED 240,000 - 360,000; Full time

Job summary

Johnson Controls is seeking an OpenBlue Customer Advisor in Abu Dhabi to partner with customers, deliver value across the OpenBlue platform, and drive successful outcomes throughout the customer lifecycle. You will lead onboarding, adoption, advocacy, and growth initiatives in collaboration with cross-functional teams.

The role requires strong communication, extensive experience with OT in large facilities, and a customer-centric mindset within a fast-changing environment.

Qualifications

• Bachelor's degree in engineering, business, or a related field.
• Minimum 8+ years experience in HVAC systems, building automation, energy management solutions, facility management, or building maintenance services.
• Hands-on experience with installation, deployment, or use of OT in medium to large facilities.
• Experience delivering user training, product demonstrations, and addressing operational questions to drive end results.
• Excellent communication skills, both written and verbal, to work with customers or partners across operational and senior levels.
• Strong track record in customer relationship management with enterprise customers, supported by endorsements from references, in roles such as Customer Success Manager, Account Manager, Project Manager, Performance Assurance Engineer, and/or Technical Sales
• Extremely organized project management skills to manage multiple customers in your portfolio, maintaining detailed notes and action plans
• Demonstrated ability to lead within a matrix organization, effectively coordinating across teams and mobilizing resources.
• Enjoys learning new things in a self-directed fashion, consistently building new skills, knowledge, and expertise in a fast-changing environment with minimal formal training
• Experience driving process improvements to enhance customer satisfaction.

Responsibilities

• End-to-end delivery of customer value for OpenBlue solutions.
• Customer Onboarding: participate in kickoff and deployment milestone calls, understand customer personas, train end users on value framework, share resources, validate scope, provide guided product tour.
• Adoption: become a trusted advisor, monitor usage analytics, establish 30-60-90 day check-ins, regular touchpoints.
• Advocacy: review open issues, provide triage, monitor health, conduct NPS surveys, participate in QBRs, relay feedback to Product & Commercial teams.
• Retention and Growth: ensure success definitions, identify opportunities, drive new business growth through references.

Skills

HVAC systems

Building automation

Customer relationship management

Project management

Communication skills

Self-directed learning

Cross-functional collaboration

Training delivery

Operational technologies

Problem solving

Education

Bachelor's degree in engineering, business, or related field

Tools

OT deployment tools

Job description

Johnson Controls is seeking an OpenBlue Customer Advisor in Abu Dhabi to partner with customers, deliver value across the OpenBlue platform, and drive successful outcomes throughout the customer lifecycle. You will lead onboarding, adoption, advocacy, and growth initiatives in collaboration with cross-functional teams.

The role requires strong communication, extensive experience with OT in large facilities, and a customer-centric mindset within a fast-changing environment.