Strategic Customer Success Lead - Smart Buildings

Alloy Enterprises; Dubai; On-site; AED 300,000 - 550,000; Full time

Job summary

Johnson Controls in Dubai is seeking an OpenBlue Customer Advisor to partner with customers to deliver value across the lifecycle. You will lead end-to-end delivery of OpenBlue solutions and act as a trusted advisor in a startup-like environment within a large company.

The role requires 8+ years in HVAC/building automation or energy management, strong communication, and a proven track record in customer success and enterprise relationships. Up to 10% travel may be involved.

Qualifications

• Bachelor's degree in engineering, business, or a related field.
• Minimum 8+ years recent experience in HVAC systems, building automation systems, energy management solutions, facility management, or building maintenance services.
• Hands-on experience with installation, deployment, or use of Operational Technologies (OT) in medium to large facilities.
• Experience delivering user training, product demonstrations, and addressing operational questions to drive end results.
• Excellent communication skills, both written and verbal, to work with customers or partners across operational and senior levels.
• Strong track record in customer relationship management with enterprise customers, supported by endorsements from references, in roles such as Customer Success Manager, Account Manager, Project Manager, Performance Assurance Engineer, and/or Technical Sales.
• Extremely organized project management skills to manage multiple customers in your portfolio, maintaining detailed notes and action plans.
• Demonstrated ability to lead within a matrix organization, coordinating across teams and mobilizing resources.
• Enjoys learning new things in a self-directed fashion, consistently building new skills, knowledge, and expertise in a fast-changing environment.
• Experience driving process improvements to enhance customer satisfaction.

Responsibilities

• End-to-end delivery of customer value for OpenBlue solutions.
• Customer onboarding with kickoff and deployment milestones.
• Onboard end users and train on value framework and success metrics.
• Provide guided product tours and share training resources.
• Meet customer needs and coordinate with support teams for triage and resolution.
• Monitor adoption, usage analytics, and feedback loops to improve value.
• Participate in Customer Business Reviews with account managers.
• Identify opportunities to drive new business growth.

Skills

HVAC systems

Facility management

OT deployment

Customer training

Communication skills

Customer relationships

Project management

Matrix leadership

Self-directed learning

Process improvement

Education

Bachelor's degree in engineering or related field

Job description

Johnson Controls in Dubai is seeking an OpenBlue Customer Advisor to partner with customers to deliver value across the lifecycle. You will lead end-to-end delivery of OpenBlue solutions and act as a trusted advisor in a startup-like environment within a large company.

The role requires 8+ years in HVAC/building automation or energy management, strong communication, and a proven track record in customer success and enterprise relationships. Up to 10% travel may be involved.