OpenBlue Customer Advisor

YDU JC Air Cond & Ref Inc.- Dubai; Dubai Emirate; On-site; AED 300,000 - 420,000; Full time

Job summary

Johnson Controls seeks an OpenBlue Customer Advisor to partner with clients in delivering value across the customer lifecycle. You will drive onboarding, adoption, and growth for OpenBlue solutions, acting as a trusted advisor to executives and end users alike.

The role emphasizes cross-functional collaboration, training, and proactive engagement to ensure measurable business outcomes and customer satisfaction.

Qualifications

• Bachelor's degree in engineering, business, or related field.
• 8+ years experience in HVAC, building automation, energy management, facility management, or building maintenance services.
• Hands-on OT deployment experience in medium to large facilities.
• Experience delivering user training and product demonstrations.
• Excellent written and verbal communication with customers and partners.
• Strong CRM track record with enterprise customers (e.g., Customer Success, Account or Project Manager).
• Organized, cross-functional coordination within matrix organizations.

Responsibilities

• Deliver end-to-end value for OpenBlue solutions to customers.
• Lead customer onboarding and kickoff activities.
• Participate in deployment milestone calls and progress reviews.
• Understand customer personas and goals; ask questions to clarify challenges.
• Train end users on OpenBlue value framework and success metrics.
• Provide training resources and support processes to customers.
• Verify scope completion per contract and customer needs.
• Offer guided product tours post-delivery and drive adoption.
• Monitor usage analytics and communicate insights to customers.
• Conduct 30-60-90 day check-ins and regular adoption reviews.
• Engage in Customer Business Reviews with account managers and share feedback with Product.
• Identify opportunities for retention and growth with customers.

Skills

HVAC systems

Building automation

Energy management

Operational Technologies

Customer relationship management

Project management

Communication skills

Education

Bachelor's degree in engineering, business, or related field

Job description

About the job

At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable, and sustainable. Our global team creates innovative, integrated solutions to make cities more connected and buildings more intelligent. We are passionate about improving the way the world lives, works, and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you. We offer you a highly innovative and promising industry in an international environment. In this role you are given the responsibility to shape our common future business.

What You Will Do

OpenBlue is a complete suite of AI-enabled smart building software solutions that delivers impactful outcomes in energy efficiency and sustainability, equipment uptime, facilities team productivity, workplace planning, and workplace experiences that combines Johnson Controls’ 140 years of building expertise with cutting-edge technology. We are seeking an OpenBlue Customer Advisor to partner with customers to deliver value. You will drive successful outcomes for customers and serve as a key consultant throughout the entire customer lifecycle. This is a great opportunity for someone who likes a challenge, is comfortable with a start-up environment in a large company, and open to growing the position as we grow as our business.

How You Will Do It

• Responsible for end-to-end delivery of customer value for OpenBlue solutions
• Customer Onboarding
• Participate in customer kick-off and key deployment milestone calls
• Understand customer personas, end users, use cases and goals; Ask questions to become deeply familiar with your customers’ businesses challenges
• Train end users on the OpenBlue customer value framework and success metrics to be measured
• Share product training resources and technical support processes
• Validate the completion of scope as per contract and customer needs
• Provide customers with a guided product tour after delivery
• Adoption
• Become a trusted advisor by helping customers to understand and use the product to achieve business outcomes, including end users as well as internal and external channel partners
• Monitor product usage analytics and provide feedback to customers
• Establish 30-60-90 day check-ins for new customers followed by regular touchpoints to discuss adoption, issues, and value creation
• Advocacy (Build trust / transparency)
• Review any open issues / technical support tickets with customers
• Provide initial triage, basic support, and customer training to resolve problems quickly, leveraging technical support teams as needed
• Monitor customer health and value delivered; Conduct Net Promoter Score (NPS) surveys and ensure all feedback loops are closed
• Participate in Customer Business Reviews (QBRs) in partnership with digital commercial account managers
• Serve as the voice of the customer and share feedback with Product Management and Commercial teams on how we can better serve customers
• Retention and Growth
• Ensure we are meeting customers’ definition of success
• Identify other opportunities to provide value
• Drive new business growth by earning favorable customer references

What you will need

• Required Bachelor's degree in engineering, business, or a related field.
• Minimum 8+ years recent experience in HVAC systems, building automation systems, energy management solutions, facility management, or building maintenance services
• Hands-on experience working with installation, deployment, or use of Operational Technologies (OT) in medium to large facilities
• Experience delivering user training, product demonstrations, and addressing operational questions to drive end results
• Excellent communication skills, both written and verbal, to work with customers or partners across operational and senior levels
• Strong track record in customer relationship management with enterprise customers, supported by endorsements from references, in roles such as Customer Success Manager, Account Manager, Project Manager, Performance Assurance Engineer, and/or Technical Sales
• Extremely organized project management skills to manage multiple customers in your portfolio, maintaining detailed notes and action plans
• Demonstrated ability to lead within a matrix organization, effectively coordinating across teams and mobilizing resources.
• Enjoys learning new things in a self-directed fashion, consistently building new skills, knowledge, and expertise in a fast-changing environment with minimal formal training
• Experience driving process improvements to enhance customer satisfaction.

Preferred

• Experience with smart building software and/or energy management systems
• Certified Energy Manager® (CEM) certification (Association of Energy Engineers)
• Certified Measurement & Verification Professional (CMVP) certification

The role may include up to 10% travel.

Equal Opportunity Employer

JCI is an Equal Opportunity Employer and does not discriminate on the basis of any protected categories.

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About Johnson Controls

Enhancing the Intelligence of Buildings. Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.